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Influencers

ChannelE2E influencers are guest bloggers and experts on CSPs, MSPs, VARs, ISVs, IT distributors & technology partners in the IT channel.

The Three Most Common Cybersecurity Myths

VIPRE Security identifies three cybersecurity myths that circulate amongst IT professionals, and prevent organizations from being truly protected. Here’s how MSPs can combat the myths.

MSP Cybersecurity: Automating Your Way to Profits

MSP operational efficiency is the key to profitability, and automation is the key to operational efficiency. Here’s how to get your managed services business started down the road to profitability through automation.

Customer People

Supporting Users and the Human Side of Being an MSP

An MSP’s goal for every helpdesk ticket isn’t just to fix the issue and close the ticket. Instead, MSPs must deliver a pleasant customer experience (CX) throughout the “problem lifecycle”. NinjaRMM explains how.

Moving from VAR to MSP: Two Tips to Get You Started

Jumping from a one time transaction model to managed services may seem like a challenge, but it won’t take long to see how the benefits of an MSP model will pay off – literally. Datto explains how.

Office 365 Cloud and Email Security for MSPs

MSPs and businesses can extend beyond Microsoft Office 365’s built-in security to more fully protect email from attacks involving malware, spear phishing and more. AppRiver explains how.

How To Build, Fuel and Grow An MSP Sales Team

MSPs must take five key steps to build, manage and accelerate sales team success, according to Axcient-eFolder’s Tom Watson & CharTec’s Nick Points. Here’s the list.

What Do Best in Class MSPs Look Like?

The best-performing MSPs are ones with consistent, high margins and growing revenue. IT Glue’s new Global MSP Benchmark Report reveals those details and more.

MSP? Deliver Better Service with a Remote Monitoring and Management Tool

Investing in remote monitoring and management (RMM) software is the best way for MSPs to proactively address customers’ IT issues as they emerge, rather than after they happen. Datto explains key RMM software considerations.

5 Customer Retention Tactics for MSP Shops

Here are five customer retention tactics to help reduce churn and improve your predictable monthly recurring revenues (MRR).

Back to School Season: It’s Not Just for Kids

After you’ve outfitted your kids with a new backpack and pencil case, it’s time to think about your company’s own educational needs — and do something about them. Kaseya offers this guidance to MSPs.