ConnectWise and OpenAI ChatGPT Integration
In February 2023, ConnectWise integrated OpenAI’s ChatGPT generative AI language model with its remote monitoring and management (RMM) tools—ConnectWise Automate and ConnectWise RMM. ConnectWise was the first software vendor in the MSP space to release an integration with OpenAI into its existing portfolio of solutions, and the company said at the time that AI technology would enable MSPs to automate customer ticketing and issue-tracking processes, leading to faster response times and improved customer service and engagement.The company said this is Automate’s first integration into the Asio platform, and that the underlying power of Asio made rapid development and deployment of the ChatGPT integration possible. AI-driven analytics and insights will also provide MSPs with a better understanding of their customer's needs and preferences, allowing them to tailor their service offerings to meet their client demands, compete more effectively in the market, and expand their customer base, ConnectWise said. With ConnectWise’s AI-powered solutions, MSPs can provide a more comprehensive and reliable service offering, further positioning them as trusted partners for their clients, the company said in the statement.ConnectWise OpenAI Integration: Executive Perspectives
Raghu Bongula, chief technology officer, ConnectWise, commented on the news:“The explosive growth of artificial intelligence tools like OpenAI’s ChatGPT present huge potential in the technology sector, particularly in use cases for MSPs. ConnectWise has long been a pioneer in building innovative solutions for MSPs, and we’ve been prototyping with AI for some time; our engineers love challenging tasks and finding new ways to solve problems for our partners. We had plans to bring AI to our RMM and the ConnectWise Asio™ platform later this year, but with OpenAI, this accelerated our launch plans. We’re excited to add this as a core capability within Asio.”
“Leveraging OpenAI’s advanced language processing capabilities within our Asio platform and ConnectWise’s remote monitoring and management tools, partners can quickly and easily write complex scripts, saving them time and resources. We are thrilled to announce this integration with OpenAI’s ChatGPT, a true game-changer for the IT industry. We look forward to rolling this out to our partners starting this month and extending these AI capabilities to solve other use cases across additional ConnectWise solutions. These advanced AI solutions take our offering to a whole new level.”
