IT management

ServiceNow, already a giant in the IT service management market, is pushing into security to help speed incident discovery and response. Here's how.

As Kaseya ramps up its new PSA business, rival ConnectWise says it welcomes the competition but offers this reality check for MSPs & IT Service Providers.

AVG Technologies' SMB business and Managed Workplace software for MSPs stumbled in Q3 2015. So how did Q4 perform? The answers will emerge this week.

Infrastructure is changing to become Lego based – to create and construct infrastructure services for any stakeholder to consume and orchestrate.

How can IT service providers manage multiple clouds and workloads for customers? VMware Cloud Management Platform is one option. Here's the strategy.

IBM wants to help partners and customers transform enterprise IT into a service. But can hybrid enterprise IT platforms match public cloud automation?

FinancialForce PSA, built for the Salesforce.com cloud ecosystem, is catching on with some IT service providers and custom software shops. Here's why.

Kaseya buys & rebrands Vorex PSA as Kaseya Business Management Solution. Counters Autotask, ConnectWise & Tigerpaw with $25 per user per month PSA for MSPs.