IT management

Dell may look to sell Quest Software and/or SonicWall after shedding its IT services business to NTT Data for $3.055 billion today, pundits speculate.

The new Salesforce Desk 360 platform -- plus offerings like SteelBrick and FinancialForce -- could become end-to-end management platforms for VARs, MSPs.

The RMM software market must move faster, pushing MSPs beyond Office 365 toward IaaS & PaaS management. Skeptical? Check out Google Stackdriver.

Have you ever been in a meeting where a service provider proudly stated that all SLA’s were met -- but the customer wasn't satisfied? Time to shift focus.

Customers increasingly leverage self-service and agent-assisted digital communication channels for customer service, Forrester Research reveals.

The State of Washington's Attorney General has served iYogi with a lawsuit announced in December, but the IT service desk provider hasn't replied.

iYogi, the IT support and help desk provider facing lawsuits and backlash from some U.S. customers, may be experiencing deeper business problems.