IT management

Bots, and the chat platforms they run on, provide an amazing opportunity for brands to deliver contextual experiences on borrowed mobile moments. But...

Multiple legal cases against iYogi still pending. Sources: Some customers consider breach of contract class action lawsuit vs. remote tech support provider.

Chat bots from Microsoft, Facebook and Kik sound futuristic. But the virtual agents are going mainstream... perhaps even reinventing IT service desks.

Think the PSA (professional services automation) software market is running out of momentum? Guess again. Here's Grand View Research's forecast.

A look at long-term IT outsourcing contracts in Europe, and what they mean for the overall IT consulting and service provider landscape, according to Ovum.

Nearly 500 MSPs & IT service providers now use ConnectWise CloudConsole to manage Office 365 for 3,800 Microsoft customers, according to CEO Arnie Bellini.

All Covered's parent plans to blend physical and personal security with IT security, pushing MSPs deeper into healthcare, manufacturing and more.

Multiple lawsuits against iYogi, the cloud-based IT help desk provider, continue to wind their way through the U.S. court system.