IT management

From help desk services to network operations center (NOC) support, Mike Byrne describes how Live Virtual Help Desk (LiveVHD) will scale with MSPs.

FinancialForce's new PSA online communities allow IT service providers, MSPs, partners & customers to collaborate & track projects in secure workgroups.

From the Sophos Central dashboard, MSPs can manage recurring revenue security services. The dashboard supports multiple Sophos products & customers.

iYogi apparently wants to settle a lawsuit filed by Infinite Computer Solutions. But the embattled IT services provider doesn't have enough money to do so.

At EMC World 2016, the storage company launched MyService360 -- a management dashboard for corporate IT customers. Will MSPs receive a similar dashboard?

Transforming an organization to become more customer-centric isn’t easy. But even an average customer experience is no longer good enough.

Concentrix Corp., a division of Synnex, continues to pursue legal action against iYogi, a global IT service provider, for alleged breach of contract.