ServiceNow and NTT DATA are expanding their partnership to help enterprises use AI more effectively. The collaboration focuses on using the ServiceNow AI Platform to automate work, improve productivity, and simplify operations for customers around the world.
As part of the agreement, ServiceNow has named NTT DATA a strategic AI delivery partner. NTT DATA will also increase its own use of the ServiceNow AI Platform, including AI Agents and Global Business Services, to improve how it serves clients and manages operations across regions.
Scaling AI Deployment and Delivery
The expanded collaboration extends beyond co-selling and delivery. Both companies will co-develop new AI-driven solutions that bring together ServiceNow’s agentic AI capabilities with NTT DATA’s industry expertise and global delivery scale.
Sandip Gupta, Head of Global Strategic Alliances at NTT DATA, told ChannelE2E that the partnership is focused on joint offerings that help mid- to large enterprises deploy AI-powered automation at scale. “This will deepen existing expertise and add real-world experience to help clients accelerate their transformation,” he said.
Gupta added that benefits to the broader ecosystem of partners are also implicit.
“As NTT DATA and ServiceNow expand their expertise and leverage AI to enhance operations, it ultimately accelerates broader market adoption and new opportunities across the ecosystem.” The companies aim to make AI adoption more practical and sustainable by sharing best practices and insights gained from large-scale deployments.
Driving Efficiency and Knowledge Sharing
Beyond customer-facing solutions, NTT DATA will use the ServiceNow AI Platform across its own operations. Gupta explained that this firsthand experience will strengthen NTT DATA’s ability to guide partners and clients through similar transformations. “Our immediate focus is on increasing efficiency within our own operations and using those insights to help clients accelerate their AI deployments and outcomes,” he said.
This approach aligns with the company’s shared goal of demonstrating responsible AI in action. By applying lessons learned internally, NTT DATA and ServiceNow can help enterprises avoid common pitfalls and scale automation with measurable business results.
A Partnership Anchored in Responsible Innovation
Both firms emphasize that scaling AI responsibly is central to their collaboration.
“The partnership is centered on joint offerings that enable mid- to large enterprises to deploy AI-powered automation responsibly and at scale, expanding expertise, sharing best practices, and helping clients advance their own transformation journeys,” Gupta noted.
For ServiceNow, the move strengthens its partner ecosystem’s capacity to operationalize AI globally. For NTT DATA, it marks another step toward building an AI-native services model that blends platform innovation with delivery expertise. Together, they are helping enterprises turn AI ambition into practical execution, making work simpler, smarter, and more adaptive to the needs of modern business.
