"The partnership between Cognigy and TeKnowledge simplifies and accelerates the transition from basic chatbots to advanced agentic AI,” Hardy Myers, SVP of Global Partnerships at Cognigy told ChannelE2E. "Cognigy provides the enterprise-grade technology platform, while TeKnowledge offers a global team of over 6,000 experts who specialize in AI-first technology services. Together, they offer end-to-end support including strategy, deployment, and optimization.”
"TeKnowledge plays a critical role in bringing Cognigy’s platform to life within real enterprise environments,” Myers said. “Their AI-first expert technology services include advisory, professional services, cybersecurity, customer experience, skilling, and managed services. This allows enterprises to fully integrate Cognigy’s technology into their operations while remaining compliant with industry-specific regulations.”
“Cognigy and TeKnowledge approach autonomy in AI with a strong focus on trust, control, and collaboration,” Myers said. “Our platform supports explainability and human-in-the-loop capabilities, allowing AI agents to manage repetitive inquiries while seamlessly handing off more complex or sensitive issues to human agents, who are then further assisted by AI copilot agents.”
"As a Cognigy global certified delivery partner, TeKnowledge will provide a full set of Cognigy implementation capabilities to GTM partners who choose to refer customers to Cognigy,” said Myers.
"Cognigy and TeKnowledge are lowering the barrier to entry for AI adoption,” he added. "System integrators and managed service providers can use prebuilt frameworks and reusable assets to deliver AI solutions more efficiently. TeKnowledge can serve as an extension of the partner’s team, providing technical expertise, deployment support, and ongoing services.”
