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Webcasts

ChannelE2E Webcasts

Our 2020 webcast lineup is being updated now – register early to take part in these informative and educational events. Please check back often for more 2020 events.

Thank you for taking part in our 2019 webcast series – you may still view the 2019 webcasts with the links below.


How Much is Your Business Worth: The Real Metrics
January 23, 2020 at 2:00pm ET

Service Leadership Inc. CEO Paul Dippell reveals the latest MSP benchmark research. Dippell will describe the latest MSP and VAR valuations, financial performance metrics and plenty more during this live webcast. We’ll cover attendee questions throughout the conversation.


Cyber Insurance: Everything You Need To Know
February 27, 2020 at 2:00pm ET

MSPs and their end-customers are struggling to understand cyber insurance policies. Join us as we identify what to look for in a cyber insurance policy — both for your business and for your end-customers. We’ll take a look at common coverage areas, typical exclusions and business models for reselling cyber insurance to your end-customers.


Top 100 Vertical Market MSPs
April 23, 2020 at 2:00pm ET

Join us live as we unveil ChannelE2E’s fifth-annual ranking of the world’s Top 100 Vertical Market MSPs. Based on our annual research survey, we’ll reveal the top MSPs in such verticals as health care, legal, finance, government, education and more. Plus. we’ll share financial and business metric highlights from the associated research report.


How to Hire An MSP Chief Revenue Officer (CRO) 
May 21, 2020 at 2:00pm ET

Solve your two biggest challenges — sales and marketing — with one executive. Hear from chief revenue officers (CROs) who describe exactly how they juggle sales, marketing and business development responsibilities within their MSP-focused business.


Paul Dippell Presents: Service Leadership Inc.’s Mid-Year Service Provider Report 
July 16, 2020 at 2:00pm ET

How are IT service providers performing so far in 2020 in terms of profits, revenues and business valuations? Service Leadership Inc. CEO Paul Dippell unveils the latest research findings during this live webcast.


EOS for MSPs: How to Get Started  
August 20, 2020 at 2:00pm ET

EOS, the Entrepreneurial Operating System, is a set of simple concepts and tools that has helped thousands of entrepreneurs get what they want from their businesses. Learn how top MSPs and entrepreneurs have embraced EOS and concepts from the book Traction to drive their businesses forward.


Chatbots and AI for MSP Help Desks
October 22, 2020 at 2:00pm ET

Learn how the next waves in technology — artificial intelligence and chatbots — will reshape your IT service desk and your end-customer experience. During this webcast we will cover:

  • Example MSP chatbot deployments
  • Tasks that AI and machine learning now automate for leading MSPs
  • How the role of your service desk technicians will evolve
  • Answers to your live questions

Top 200 Public Cloud MSPs
November 19, 2020 at 2:00pm ET

Join us as ChannelE2E unveils our third-annual Top 200 Public Cloud MSPs list and research. During this webcast we will cover:

  • The top MSPs supporting AWS, Microsoft Azure, Google Cloud Platform and more.
  • Public cloud MSP trends in North America, EMEA, Asia and more.
  • The most popular public cloud managed services.
  • Multi-cloud management: Reality or hype.
  • Answers to your live questions.


Archived Webcasts: Available On-Demand

How to Secure Your MSP Toolset
Debuted: November 14, 2019 

Let’s face it. Some MSPs got caught flat-footed by ransomware and other malware attacks that hit their networks head-on. But there are some simple, practical steps MSPs can take to safeguard their own systems from such attacks. Join us for straightforward advice on how to drive down risk and lock down RMM, PSA, BDR and remote access systems — the very tools that drive your business.


How I Sold My Business
Debuted: October 17, 2019 

Hear from two former MSPs as they detail their preparations for the sale of their business. Learn about their different paths – one MSP stayed on with the acquiring company; the other parted ways. Take away tips for how to prepare your company for sales conversations; how to manage your current staff, and how to answer the hard questions as you navigate this journey.


3 MSP Revenue Drivers You Overlooked: Selling Co-Managed Services And…
Debuted: August 22, 2019

Executives from two top MSPs share their secrets to success with (1) co-managed services, (2) simplified customer onboarding and (3) security awareness training. Bobby Sowder, director of client success, Greystone Technology discussed how the MSP grew past $10 million in revenues with a mix of services and Gregory Zolkos, president and CEO, Atlas Professional services talked about how Atlas leveraged the services above to extend into midmarket accounts.


Paul Dippell’s Service Leadership Inc.: Mid-Year Report
Debuted: July 18, 2019

Service Leadership Inc. CEO Paul Dippell, our special guest, explains the latest financial performance for  VARs, MSPs and IT consulting firms. We will also discuss profitability and revenue trends, along with key mid-year perspectives on M&A.


The Most Profitable Managed Service – Spring Edition
Debuted: May 23, 2019 

In this special series, we take a deep dive into specific managed services. In this webcast we covered revenue goals for MSPs, building your service stack and target margins for endpoints and security. Featured guests included Armando Najera, VP, Customer Success, NinjaRMM and Jason Norton, Product Marketing Director, VIPRE.


Announcing the Top 100 Vertical Market MSPs, 2019 Edition
Debuted: April 25, 2019 

Join us live as ChannelE2E unveils the Fourth Annual Top 100 Vertical Market MSPs list and associated research. During the Webcast we will cover the Top 100 MSPs in healthcare, manufacturing, financial services, retail, government and other verticals. Plus, key managed services trends in each vertical. We’ll share our research methodology and answer your questions throughout.


The Most Profitable Managed Service – Winter Edition
Debuted: February 28, 2019 

Join our special guests for the first in our 4-part series, as we take a deep dive into specific managed services that meet one or more of the following five criteria: high profits, high revenue, high retention, simple support, and/or low churn. Guest speakers Jill Greenberg of Interlaced and Joe Axne of IT Guru shared great tips for MSPs.


How Much is Your Business Worth: The Real Metrics
Debuted: January 24, 2019 

Service Leadership Inc. CEO Paul Dippell, our special guest, explains the latest valuation data for VARs, MSPs and IT consulting firms. We will also discuss how valuations have evolved, what buyers are seeking and how potential sellers can build short- and long-term value in their companies. BONUS: Top 100 Mergers & Acquisitions of 2018 – VAR, MSP & CSP Deals. ChannelE2E unveils the Top 100 Mergers & Acquisitions involving VARs, MSPs and CSPs from 2018, and anticipated M&A trends for 2019.


For questions about ChannelE2E webcasts, please contact After Nines Inc. CEO Amy Katz (Amy@AfterNines.com).