Mid-Year MSP Valuations & Profit Trends Revealed

On-Demand Webcast|2 hours

As we reach the mid-year mark, it’s time to take a close look at how your MSP business is performing against the overall partner system – and why.

Join us as we discuss mid-year MSP industry performance metrics for 2023 such as:

  1. Revenue growth rates and profit margins vs. 2022.
  2. How managed security services influence revenue, profit and valuation metrics.
  3. Typical net revenue retention rates in the MSP market.
  4. Ideal service desk utilization rates – what’s too high, what’s too low and what’s just right.
  5. Current MSP valuations based on annual EBITDA (earnings before interest, taxes, depreciation and amortization) multiples.


Peter Kujawa, Vice President Service Leadership, Inc.®, a ConnectWise solution
Peter Kujawa

Peter Kujawa is an accomplished executive and attorney with experience leading businesses ranging from early stage to mature. Prior to joining Service Leadership, Inc., a ConnectWise solution, Peter was President of Locknet – An EO Johnson Company. While at Locknet, he led the turnaround of the business including the acquisition by EO Johnson Business Technologies, one of the largest privately held office equipment dealers in North America. During his 11 years at Locknet, the company became an early adapter of managed cybersecurity services and had
revenue growth from $2.2m to $16.5m and employee growth from 18 to 85 employees. Peter also served simultaneously as the corporate counsel of the parent company EO Johnson Business Technologies.
Prior to joining Locknet/EO Johnson, Peter was CEO for Info-Pro Lender Services and worked for Thomson Reuters, US Cellular and BellSouth Mobility in various sales and sales leadership roles. Peter has been recognized as an MSPMentor Top 250 People in Managed Services and a 2023
Channel Influencer by Channel Futures. He served for nine years as an advisory board member for MSPAlliance. Peter received his Juris Doctor from Marquette Law School in Milwaukee, Wisconsin. He earned his Bachelor’s degree from Marquette University and has completed multiple executive education courses from the Northwestern University – Kellogg School of Management.