IT management

Cloud services & various as-a-service models squeeze traditional IT outsourcing revenues, according to Information Services Group (ISG) research.

Until recently, organizations rolled their own incident response (IR) automation & orchestration solutions. ESG's Jon Oltsik says that's now changing.

Microsoft Intune for Education and low-cost Windows 10 PCs counter Google Chromebooks in K-12 schools.

President Trump vows to impose a "major border tax" on U.S. companies that leverage offshore outsourcing. IT service providers worldwide brace for details.

Cincinnati Bell deploys FinancialForce Professional Services Automation (PSA) for 1,400 employees. Is FinancialForce's enterprise PSA momentum accelerating?

Continuum continues to scale its help desk hiring to address virtualization, security, backup and more. Here's how the long-term pricing model looks.

LANDESK CEO Steve Daly describes the company sale, HEAT Software merger, and the partner opportunity for "integrated" lifecycle management.

Atlassian acquires Trello for $425 million; converges JIRA Service Desk and project management platforms for IT support, DevOps and managed services.