Channel technologies

Two companies in slightly different markets, Cloudian & Datos IO, launch partner programs to address the increasingly complex world of data management.

Freshworks, maker of Freshdesk, acquires a chatbot solution. It's the latest in the growing trend toward service desk chatbots.

From Umbrellas to business continuity: Better to have them and not need them, than to need them and not have them.

McDonald's shares hit an all-time high in June. Why? Wall Street expects MCD's investments in automation technologies to drive business value. Here's how.

The way MSP support tickets are entered into the system, assigned to technicians, and addressed is evolving. Keep these MSP service desk tips in mind.

Access to the right product, customer and contract information on the first visit is vital to the field engineer to complete the repair. Capgemini explains.

Mobile Device Management (MDM) for Apple iPhones & Google Android smartphones was the Next Big Thing for MSPs about five years ago. Here's what went wrong.

MSPs, computer repair workers, doctors… they’ve got a fair amount in common. Even when you're south of the border.