Channel technologies

Amazon Home Services and Smart Home Consultations sound like Best Buy's Geek Squad. But this isn't about selling more hardware.

Manuel Grenacher, CEO of Coresystems, describes how augmented reality and cloud-based support may revolutionize IT service management.

Canada has a long history of technological innovation. But our broadband problems put future innovations -- and basic communications -- at risk.

As an MSP (managed services provider), should you build your NOC (network operations center) in-house or outsource the NOC to a third-party?

Mobile and cloud computing have changed the way we live our lives. That's especially true here in Mexico City, my home base.

Field service management and visualization technologies are evolving to improve customer experiences (CX). Forrester Research explains how.

Calix launches Calix Support Cloud, potentially positioning consumer broadband providers & customer service representatives (CSRs) support home networks.