Managed Security Services

ManageEngine Launches Cloud RMM Solution for MSPs

5. Data Sources Predictions

ManageEngine has launched Endpoint Central MSP Cloud to enable cloud-based remote monitoring and management (RMM) of endpoints for managed service providers (MSPs). The launch also completes the first stage of the company’s vision for a unified platform for MSPs.

MSPs often need a holistic solution for remotely monitoring and managing clients' desktops, servers, laptops and mobile devices from a central location, the company said in the statement, but on-premises solutions often don't scale and are expensive. The cloud-based Endpoint Central MSP Cloud solution gives MSPs the flexibility to scale up their resources as needed, ensuring IT costs align with their actual needs.    

Highlights of Endpoint Central MSP Cloud include:

  • Extensive support for devices and operating systems.
  • A single agent for a wide range of capabilities across device management, security and compliance.
  • Integral remote access and troubleshooting without the need for additional setup or agents.
  • Extensive third-party patch automation across varied device types and environments.
  • Strong third-party integrations and a vast API ecosystem to promote interoperability with MSPs’ existing technology stacks.

Endpoint Central MSP Cloud: Executive Commentary

“This cloud release enables service providers to focus on addressing their clients’ IT challenges and growing their businesses without the worry of operational complexities,” said Mathivanan Venkatachalam, vice president of ManageEngine. “Endpoint Central MSP Cloud delivers RMM capabilities for endpoints, enabling MSPs to automate everyday management and security tasks and allowing them to be available to help clients with their real-time requirements.”

Another Step Toward a Unified Platform

MSPs often build their own tech stack out of specialized tools from various vendors to effectively manage, maintain and secure their clients' IT infrastructures and to optimize and run their own operations. This not only increases the total cost of ownership but also complexity, forcing MSPs to juggle between multiple tools and bear with weak integrations. ManageEngine is working toward creating a unified platform to give MSPs a single cloud platform that will enable identity and access management, RMM and professional service automation to help them cut costs and streamline operations, said Venkatachalam. Endpoint Central MSP Cloud is another piece of that puzzle, the company said.

"We have built a diverse ecosystem of solutions catering to the varied needs of MSPs, including for identity and access management, RMM and professional service automation, and we plan on bringing all of them to the cloud," said Venkatachalam. "With this release, we are on the brink of delivering a single cloud platform that will enable these solutions to work together seamlessly, eliminating integration headaches and empowering MSPs to maximize their revenues with minimal effort and investment." 

Pricing and Availability

Endpoint Central MSP Cloud is available immediately. Pricing starts at $2 per device, per month. A free, one-year license to manage 250 devices is available at mnge.it/Bkd. The free license offer extends to customers who migrate from the on-premises version of Endpoint Central MSP.