Juniper Networks and ServiceNow Integrate Platforms to Automate Telecom Service Delivery

Juniper Networks and ServiceNow are expanding their strategic partnership with a joint solution designed to simplify and accelerate managed service delivery across enterprise networks. By integrating Juniper’s Mist™ AI-native networking platform with ServiceNow’s Telecom Service Management suite, the two companies aim to streamline network operations for managed service providers and large enterprises alike.

The solution brings together full-stack observability, AI-powered assurance, and automation capabilities for wired, wireless, and SD-WAN environments. It supports end-to-end network and service lifecycle management—including provisioning, deployment, asset visibility, sales, and order workflows—on a single, integrated platform. For Deutsche Telekom, one of the early adopters, this combination has accelerated time-to-value for enterprise customers using its managed secure networking services.

The certified integration allows joint users to automate and coordinate key tasks across Day 0 (initial planning), Day 1 (deployment), and Day 2+ (operations and optimization) scenarios. By leveraging Mist AI with ServiceNow’s orchestration tools, organizations can reduce network disruptions, streamline ticket resolution, and scale service delivery with greater predictability.

Deutsche Telekom’s deployment demonstrates how the integration enables proactive operations and creates a unique value proposition in the competitive MSP landscape. With Juniper Mist powering secure, client-to-cloud connectivity and ServiceNow managing service workflows, the solution offers a path toward reduced operational costs, enhanced uptime, and faster service delivery. The joint offering is now available in the ServiceNow Store.