Managed Services

Accenture Acquires OnProcess for Supply Chain Expertise


Accenture has acquired OnProcess Technology, a provider of supply chain managed services, to help organizations refine processes, improve the way inventory is managed and solve complex service challenges. Financial terms of the deal were not disclosed. Previously, global investment firm the Narotam Sekhsaria Family Office (NSFO), held the majority stake in OnProcess Technology.

This acquisition marks technology M&A deal number 297 covered by ChannelE2E and MSSP Alert in 2023. See more than 2,000 technology M&A deals for 2023, 2022, 2021, and 2020 listed here.

Accenture, founded in 1989, is headquartered in Dublin, Ireland. The company has over 600,000 employees listed on LinkedIn. Accenture specializes in IT services, consulting, and digital transformation, helping clients harness the power of innovation to thrive on change.

OnProcess Technology, founded in 1998, is based in Boston, Massachusetts, and also has locations in India, Costa Rica and Bulgaria. The company has 1,350 employees listed on LinkedIn. OnProcess' areas of expertise include Service Supply Chain Optimization, RMA/Service Order Management, Analytics-Driven Post-Sale Service Optimizaton, Reverse Logistics/Asset Retrieval, Customer Support/Tech Support, Automation, Technology, Artificial Intelligence, Control Towers, Predictive Analytics, Service Value Chain, Optimization, Business Process Improvement, Post Sale Services, Process Optimization, Asset Recovery, Remote Triage, Dispatch, Warranty Management, Fraud Prevention, Field Service, Field Service Management, Outsourcing, Offshoring, Revenue Growth, Customer Experience, Inventory Management, Circular Economy, Digital Transformation, and Managed Services.

With this acquisition, Accenture will enhance its supply chain capabilities, specifically in asset recovery and service supply chain management, making it easier for clients to manage service orders, drive returns, track movement and ensure the appropriate reuse, disposal or recycling of assets.

OnProcess specializes in reverse logistics for the after-sales process, leveraging automation, AI and data-led decision-making to maintain visibility from planning to asset recovery, according to a statement from the firm. The acquisition will enable supply chain delivery capabilities with integrated after-sales operations which will improve operational efficiency and enhance the customer experience, all while supporting a more sustainable supply chain, according to the statement.

Accenture Acquires OnProcess: Executive Insight

“In recent years, supply chains have risen to one of the most important business functions on the CEO agenda.  In today’s environment, the challenge is to drive cost efficiency while continuing to embed and accelerate resiliency. This is why we see the focus on supply chain operations as a vital source of competitive advantage,” said Melissa Twiningdavis, senior managing director of supply chain operations, Accenture. “With OnProcess and its highly qualified professionals, we are strengthening our ability to help organizations in their supply chain reinvention efforts, enabling them to leverage domain talent, data and processes, to transform operations successfully.”
“OnProcess is trusted by many of the world leading manufacturers and service providers to power their service and aftermarket supply chains. Accenture will provide our people with exciting new opportunities and expand the value we can deliver to our clients with services and capabilities that create end-to-end solutions,” said Oliver Lemanski, CEO of OnProcess. “Together we will help organizations streamline the entire process chain, create predictability, drive transformation and pave the way to a more sustainable future.”

Accenture’s M&A Growth

Accenture has expanded globally via M&A plays in regions around the world, acquiring dozens of companies each year. Many of the deals focus on cloud services, cybersecurity, digital transformation, data and analytics, managed services, sustainability and ad agencies. 

You can see a full list of Accenture acquisitions ChannelE2E has tracked here.