Google Cloud has launched two AI-powered tools aimed at reducing friction and boosting efficiency for its partners, according to Channel Futures. The Statement of Work (SOW) Analyzer and Bot-Assisted Live Chat are now available in the Partner Network Hub, offering support for common operational challenges such as contract management and support queries.The SOW Analyzer uses Google’s Gemini AI to review partner-submitted statements of work and flag missing information or areas that require updates. The goal is to speed up approval cycles and reduce back-and-forth communication, ultimately giving partners more time to focus on delivering value to customers.The Bot-Assisted Live Chat tool provides around-the-clock assistance for a range of tasks, from onboarding and billing to rebates and order tracking. It’s designed to provide instant, personalized help while offering a seamless handoff to human support when needed.These updates reflect Google Cloud’s ongoing effort to act on partner feedback and improve everyday interactions. By automating time-consuming tasks and surfacing actionable insights, the company is positioning AI as a core driver of partner productivity and business growth.
AI/ML, Channel partners
Google Cloud Rolls Out AI Tools to Streamline Partner Operations
(Adobe Stock)
An In-Depth Guide to AI
Get essential knowledge and practical strategies to use AI to better your security program.
You can skip this ad in 5 seconds