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Coffee Friday

5 Channel Partner Updates: Friday 18 May 2018

Today’s channel partner news involves CirrusOne, Datto, Passportal, ServiceNow, Simplus, SolarWinds MSP, TeamUltra, Ulistic, Vogsy, Zendesk, and Peter Sandiford launches Zerotek SaaS management for MSPs.

IT Glue GlueCon: Panel of Titans

Arnie Bellini. Michael George. Austin McChord. Gary Pica. Fred Voccola. Chris Day. All confirmed for a “Panel of Titans” at GlueCon 2018, hosted by IT Glue. Here’s what MSPs should expect.

Rackspace Acquires Salesforce Cloud Consulting Partner RelationEdge

Rackspace acquires RelationEdge, a Salesforce Platinum Consulting Partner and digital agency. Rackspace’s push beyond managed AWS, Microsoft Azure & Google cloud services now includes SaaS, Oracle, SAP and other application services.

How to Use Documentation to Improve HR and Administration Efficiency

MSPs with the highest level of documentation maturity eliminate waste in all areas of their company. Here’s how to extend documentation beyond the IT service desk to address HR and administration functions.

Are Your Employees Stealing From Your Business?

Asset misappropriation accounts for almost 80 percent of employee fraud schemes. These schemes include billing manipulation, customer charge-offs and more. Here’s how to discover and eliminate such fraud.

coffee wednesday

5 Channel Partner Updates: Wednesday 16 May 2018

Today’s channel partner news involves 8×8 acquiring MarianaIQ; Dell EMC fined; Rackspace Kubernetes as a Service; PinkFortum18 IT service management (ITSM) conference; SAP NS2 acquires TMA; VeeamOn updates; Veritas layoffs, Verizon 5G rollouts and more.

Not Every Call You Make Is A Sale

The sales process requires a series of commitments we make to each other. Each commitment is critical; skipping or missing them compromises the process. David Brock explains.

Consulting Firm Acquires Healthcare MSP

Healthcare consulting and services firm Cumberland Consulting Group acquires LinkEHR, an Electronic Health Records (EHR) managed services provider (MSP).

Drive Great Customer Experience With Three Workforce Investments

Retailers recognize and are investing in the link between great associate experiences and great customer experiences. Here are three logical next steps, according to Forrester Research.

price tag

What’s Next in the Evolution of Managed Services Pricing

MSP pricing models will continue to evolve, SolarWinds MSP’s David Weeks predicts. Over the next two years, we’re going to see a hyper-focus on the user experience and this…