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Blog Archives

Why Sales People and Manager Churn Rates Are Unacceptable

We are completely turning over our organizations–management and sales people — roughly every 3 years. That churn rate is unacceptable.

Zendesk Acquires Smooch for Omnichannel Messaging and Cloud CRM Push

Zendesk acquires Smooch for omnichannel communications platform that works with WhatsApp, WeChat, email, SMS & more. $ZEN counters ServiceNow & Salesforce.

Live Blog: VeeamOn 2019 Conference

Veeam leverages Cloud Data Management partnerships with Nutanix, Exagrid & Pax8 to counter Cohesity, Datto, Druva & Rubrik in data protection market.

MSP Pricing Tips: How to Maximize Managed Services Profitability

How should MSPs price their managed IT services? The answer involves various cost, value & market considerations. Sam Demulling, VP of ConnectWise Sell, offers guidance.

Understand EBITDA Before Selling Your Business

How can EBITDA (Earnings Before Interest, Taxes, Depreciation, Amortization) affect the value of a company and the price buyers pay for a business? Here are some answers.

Top PSA Software Tools List for MSPs: 2019

Top PSA software tools for MSPs in 2019. Professional services automation explained plus a list of 30 alternatives for managed IT services providers (MSPs).

Apptio Acquires Cloudability Multi-Cloud Spending Management Software

Apptio, owned by Vista Equity Partners, buys Cloudability for multi-cloud cost management across Amazon Web Services (AWS), Microsoft Azure & Google Cloud Platform.

5 Channel Partner Updates: Friday 17 May 2019

Today’s channel partner, MSP & CSP news involves Alibaba Cloud, Commvault, IBM MaaS360, OneStream, Rackspace, Replex, Sourced Group, SugarCRM, Xeo.ai & more.

coffee wednesday

5 Channel Partner Updates: Wednesday 15 May 2019

Today’s channel partner news involves Commvault, DC Blox, Deep Instinct, ExtraHop, GreatAmerica, HyAlto, Lenovo, Metova, Riverbed, Solace, Synnex, Tech Data, Veeam, Zift & more.

M&A Deal Exposes Cloud Services Provider to Ransomware

An M&A deal exposed a cloud services provider (CSP) to RYUK ransomware. The cyberattack is a healthy reminder for aggressive M&A cyber due diligence.