Channel technologies

Instead of replacing humans entirely, artificial intelligence (AI) will enhance agents’ skills & allow them to focus their attention beyond routine tasks.

Four things MSPs and IT service desks should look for when selecting an integrated ticketing and remote control software system.

Cybersecurity & data privacy require more than a one-size-fits-all strategy. It's time to understand these risks posed by different groups of employees.

Bomgar launches secure remote access channel partner program for VARs and MSPs that want to safely access, control and troubleshoot customer systems.

Two companies in slightly different markets, Cloudian & Datos IO, launch partner programs to address the increasingly complex world of data management.

Freshworks, maker of Freshdesk, acquires a chatbot solution. It's the latest in the growing trend toward service desk chatbots.

From Umbrellas to business continuity: Better to have them and not need them, than to need them and not have them.