Channel technologiesArtificial Intelligence-Fueled Customer Service: AI Delivers Real ResultsSponsored by Forrester ResearchAugust 28, 2017Even at this early stage, artificial intelligence is having measurable impact on pre-sales, customer onboarding and post-sales customer service.
Channel marketsEncryption vs. Extremism: We Must Separate the DebatesSponsored by TechUKAugust 25, 2017Encryption is here to stay. But a new approach between government, industry & civil society is required. TechUK explains why.
Channel technologiesInternet of Things (IoT) Security Is Like Running Before You Can WalkSponsored by CapgeminiAugust 24, 2017Webcams, CCTV, heating/electricity control companies and consumer IoT (Internet of Things) products do not put much effort into security.
Channel technologiesDispatches From Mexico City: What’s Your WhatsApp? How We Treat Technology DifferentlyTy TrumbullAugust 22, 2017Here in Mexico City, you can find some people using WhatsApp in ingenious ways. Don't visit without it...
IT managementMSP Service Desk, Trouble Ticket Escalation GuideSarah KimmelAugust 22, 2017Want to close service desk trouble tickets more quickly? Check out these help desk escalation rules and suggestions for MSPs & IT service providers.
Channel marketsCloud Billing Management Market Forecast: Fast GrowthTy TrumbullAugust 22, 2017Demand for cloud billing management and monitoring software continues to rise among MSPs, CSPs and their customers. Here are some key options to know.
NetworkingCybersecurity, Ransomware: You Deserve What You Tolerate…Sponsored by Forrester ResearchAugust 21, 2017Many hacks, breaches and failures occur because of a series of bad decisions, poor strategy & a lack of enforcement of well-known security practices.
MSPCan MSPs Optimize Customer and User Experiences (CX, UX)?Sarah KimmelAugust 17, 2017Most mature MSPs mastered PC & server monitoring. But what about proper application monitoring to bolster customer & user experience (CX & UX?)
