Admittedly, there’s a shortage of ServiceNow partners and certified professionals. Many customers are scrambling to find IT service management (ITSM) partners that can deploy the software platform for help desk, HR, cybersecurity and other use cases. And many ServiceNow partners are buying one another to gain scale.
Still, there are giants and boutique experts in the ServiceNow partner system. So, which companies are the top ServiceNow service providers? HFS, a research firm, tackled that question by studying partners based on three criteria:
Candid feedback from customers;
Ability to execute; and
Top 10 ServiceNow Service Provider Partners
Based on that research, HFS says these are the Top 10 ServiceNow service providers heading into. 2020.
HFS says: KPMG is a “trusted advisor with a reputation for delivering innovative solutions.”
ChannelE2E adds: KPMG provides implementation services and process consulting along with specialization in IT Infrastructure library process design, process and technology integration, and IT organizational change, the company says.
HFS says: Major player with leading investment in capability.
ChannelE2E adds:DXC in August 2019 acquired Syscom, a ServiceNow partner with security operations and ITSM expertise. As of that time, DXC employed roughly 1,000 people focused on ServiceNow, and had completed more than 4,000 implementations of the ITSM platform. Moreover, DXC offers managed IT services for more than 340 ServiceNow instances.
HFS says: Acorio is a “boutique” consultancy with “developed assets and IP offering clients considerable business value.”
ChannelE2E adds: Acorio is a cloud consultancy focused purely on ServiceNow. Acorio acquired BusinessForward, a Boston-based management consulting firm, in June 2019 to further accelerate its business.
HFS says: Evergreen Systems is a “boutique” consultancy “with strong onshore US presence.”
ChannelE2E adds: Evergreen is a service management consulting firm for upper mid-market and enterprise-sized firms across the public and private sectors. Key focus areas include IT, HR, Facilities, Legal and Customer Service. The company has developed a ServiceNow Instance Analyzer (EIA). The tool can analyze and evaluate a ServiceNow instance, and clearly identify poor code and deviations from ServiceNow best practices, Evergreen says.
HFS says: Trianz is a “boutique provider building lasting relationships with clients.”
ChannelE2E adds: The company’s ServiceNow focus includes Enterprise Service Management, Security Operations, IT Operation Management, IT Asset Management, Project Portfolio Management, and Human Resources.
MSPs Buying ServiceNow Partners
As ChannelE2E mentioned above, M&A remains a hot trend in the ServiceNow partner market. Some of the buyers are MSP veterans who grew up in the SMB market. For instance, keep a close eye on Fully Managed — which is led by former N-able CEO Mark Scott and backed by former IT Glue CEO Chris Day.
Fully Managed has been a fast-growing ServiceNow partner that offers a multi-tenant SaaS solution to customers and MSPs. Moreover, Fully Managed acquired Lime Collar Group in June 2019 for SecOps and DevOps expertise.