Artificial intelligence agents are increasingly moving beyond technical departments as solution providers deploy the technology to automate processes across human resources, finance, sales and project management, as first reported by CRN.
Leading firms including PricewaterhouseCoopers, Perficient and Corsica Technologies are shifting from traditional technology implementations to outcome-based models. These providers are leveraging agentic AI to transform client operations, moving beyond simple assistant tools to actual work execution. By integrating agents into business workflows, companies aim to improve productivity and achieve measurable results, such as accelerated sales pipelines and streamlined financial reporting.
This evolution creates an opportunity for MSPs to capture spending traditionally allocated to business operations and labor rather than IT alone. It also introduces new delivery and commercial challenges. Perficient is emphasizing agent-generated insights that support human decision-making, while Corsica Technologies is prioritizing governance, access controls and data protection for sensitive HR and financial workflows.
As providers experiment with consumption-based and outcome-based pricing, they must determine how to measure agent performance, establish accountability and maintain appropriate human oversight. The competitive advantage increasingly lies in owning the business outcome, not simply deploying the technology
Source: CRN
