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ServiceNow Partner Mergers and Acquisitions: The M&A List

ServiceNow partners have been buying each other worldwide. What’s triggering the merger and acquisition (M&A) activity? The short answer involves some familiar themes: A fast-growth market coupled with a shortage of skilled experts.

Indeed, ServiceNow has emerged as a preferred IT service management (ITSM) platform for enterprise IT departments — often disrupting BMC and other entrenched software rivals along the way. In the midmarket, CareWorx Fully Managed has customized ServiceNow for MSPs and customers. And in small business, Splashtop has made some moves that may bolster the ITSM platform in that market segment.

How fast is the ecosystem growing? Find the latest ServiceNow financial results here.

ServiceNow Partner Mergers and Acquisitions: The M&A List

ChannelE2E has covered a lengthy list of ServiceNow partner mergers and acquisitions. We will continually update the list below with the latest deals. Here’s the rundown so far:

37. February 2021: UST acquired the ServiceNow business unit of abhra Inc.

34 to 36. January 2021: Private equity firm Sunstone Partners acquired & merged three ServiceNow partners — namely, Evergreen SystemsCerna Solutions, and Novo/Scale.

33. January 2021: Cognizant acquired ServiceNow partner Linium.

32. January 2021: SAP & Infor partner Sapphire Systems, backed private equity firm Horizon Capital, acquired ITOM Solution — a ServiceNow, Cisco AppDynamics & Dynatrace partner.

31. January 2021: Milestone Technologies acquired ServiceNow Elite Partner & managed IT services provider (MSP) Covestic.

30. December 2020: ASGN Incorporated acquired Integrated Solutions Management (ISM), a Government-focused Elite ServiceNow partner.

29. November 2020: Capgemini acquired RXP Services, a Microsoft, Salesforce and ServiceNow partner.

28. September 2020: Computer Design & Integration (CDI), backed by private equity firm One Equity Partners, acquired P5 Solutions.

27. September 2020: Indian IT consulting firm Infosys has acquired GuideVision, one of Europe’s largest ServiceNow Elite partners.

26. August 2020: Global systems integrator NTT Data Services acquired ServiceNow partner Acorio.

25. August 2020: Speridian Technologies acquired Business Advantage Consulting Inc., a ServiceNow partner and government IT solutions provider in Sacramento, California.

24. August 2020: Accenture acquired ServiceNow Elite partner Organize Cloud Labs for Latin American IT service management (ITSM) & workflow automation push.

23. July 2020: Highmetric acquired Vorto, a ServiceNow partner in the United Kingdom focused on financial services customers. Highmetric is part of The Acacia Group-Column Technologies deal mentioned in May 2020 below.

22. May 2020: Private equity firm Parabellum Investments and The Acacia Group acquired Column Technologies, a ServiceNow-focused consulting firm and MSP.

21. February 2020: KPMG acquired ServiceNow partner Wirefire Creative

20. February 2020: BG Staffing acquired EdgeRock Technology Partners.

19. January 2020: ICF acquired Incentive Technology Group (ITG) to gain IT consulting, ITSM and cloud services expertise in the U.S. federal government market.

18. October 2019: CDW acquired Aptris, a ServiceNow Elite partner.

17. September 2019: Coreio Inc acquired intelliNet Technologies Inc. to expand across Canada.

16. August 2019: DXC Technology acquired ServiceNow partner Syscom for security operations and service management expertise.

15. June 2019: ServiceNow consultancy Acorio acquires BusinessForward, a management consulting firm for IT, HR and more. ServiceNow partner buyout activity remains strong.

14. June 2019: Fully Managed acquires Lime Collar Group, accelerating the company’s strategy to offer MSP and co-managed ITSM to midmarket customers.

13. April 2019: RLJ Equity Partners acquired Virteva and merged it with Crossfuze. The combined MSP, called Crossfuze, has 100 ServiceNow consultants and developers, and 600 employees globally.

12. April 2019: In a move that may foreshadow future deals, Cask Technologies split into two businesses — one focused on ServiceNow consulting.

11. April 2019: GrowthOps acquired ServiceNow partner Entrago for IT service management (ITSM) expansion across Australia and Asia-Pacific region.

10. February 2019: Enterprise Vision Technologies acquired Zefflin Systems.

9. January 2019: CDW acquired Scalar Decisions Inc.

8. December 2018: Coreio acquired Tony Grice & Associates (TGA), a Canadian ServiceNow partner.

7. December 2018: CareWorx and Fully Managed Technology merged. The deal united two well-known MSPs with expertise across the ServiceNow, Senior Care and cloud services markets — essentially creating a Top 100 Vertical Market MSP in the process.

6. November 2018: DXC Technology bought TESM and BusinessNow, two ServiceNow providers.

5. October 2018: Champion Solutions bought SystemiC, a consulting and development company.

4. April 2017: Computacenter bought out Team Ultra.

3. January 2017: Atos acquired Engage ESM, a ServiceNow Gold Services Partner.

2. August 2016: Fujitsu Services Holdings acquired Symfoni EMS, a ServiceNow partner in Europe.

1. August 2015: CSC acquired Fruition Partners, a ServiceNow Master Solutions Partner that serves North America and Europe. This is now a DXC Technology Company.

Bookmark this page and check back regularly for updates to the list. Originally published in April 2019. Updated regularly thereafter.

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    Joe Panettieri:

    Brian: Thanks for the note and the link. We’ve updated the list to reflect CDW acquiring Aptris.



    Atos acquired engage, fujistu acquired synfoni. Fruition-DXC

    Joe Panettieri:

    Hi Hardik: Thank you for the three deals that you’ve mentioned. We’ve updated our list to reflect each of those deals.


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