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Moveworks Funding: Artificial Intelligence for ITSM, Help Desk Automation

Moveworks, a cloud-based artificial intelligence (AI) solution, automates IT service management (ITSM) & help desk tasks like provisioning applications, resetting passwords, unlocking accounts, managing email lists & more.

SHI International Acquires Technology Training Company CTG

SHI International acquires Corporate Training Group (CTG), a technology training solutions provider from Iselin, New Jersey.

Memo From FDIC: MSPs Need Clearer Business Continuity Contracts

Business continuity & incident response contracts between financial institutions & technology service providers need clearer terms, FDIC tells MSPs.

Allied Universal Acquires Securadyne Systems for Security Services

Allied Universal acquires Securadyne Systems, a security systems integrator in Dallas, Texas. Allied Universal Technology Services gains threat detection expertise.

Wipro Hack May Overshadow Quarterly Financial Results

Amid Wipro (NYSE: WIT) quarterly earnings, the India IT outsourcing giant faces questions about hacker attack that apparently spread to end-customer accounts.

Corsica Technologies Acquires EDTS and EDTS Cyber

Corsica Technologies, backed by private equity firm Inverness Graham, acquires managed IT service provider (MSP) EDTS & sister company EDTS Cyber.

TPT Global Tech Acquires Rural ISP SpeedConnect

TPT Global Tech (TPTG) acquires SpeedConnect LLC — a rural Internet service provider (ISP) that supports customers across Arizona, Idaho, Illinois, Iowa, Michigan, Montana, Nebraska, South Dakota and Texas.

Private Equity Firm Acquires Microsoft Partner KSM Consulting

Private Equity firm Renovus Capital Partners acquires KSM Consulting (KSMC), a Microsoft partner that offers technology services & data analytics.

SolarWinds Acquires Samanage, Counters ServiceNow for IT Service Management Software

SolarWinds acquires Samanage, a cloud-based IT service desk software that competes with ServiceNow, FreshService, ZenDesk, Jira, SpiceWorks & more.

Customer People

Customer Service Agents Need Modern Workspaces

As artificial intelligence (AI) increasingly automates routine tasks, here’s how to empower customer service agents going forward, Forrester Research asserts.