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Dynatrace IPO: IT Management Software, Private Equity Implications

What Dynatrace sale or IPO means for private equity, IT management software, application performance management (APM), artificial intelligence, MSPs & more.

Stop Trying To Replace Customer Support Agents With Chatbots

Customer service organizations, help desks & IT service desks seek to replace human agents with chatbots. Instead, Forrester recommends this approach.

Top PSA Software Tools List for MSPs: 2019

Top PSA software tools for MSPs in 2019. Professional services automation explained plus a list of 30 alternatives for managed IT services providers (MSPs).

Keyfactor Acquires Spanish Digital Identity Firm Redtrust

Keyfactor, a digital identity management solutions provider, acquires Redtrust, a Spanish digital identity solutions company.

Ksquare Acquires Salesforce Partner Great Wave Tech

Ksquare has acquired Salesforce cloud consulting partner Great Wave Tech, the latest in a growing list of Salesforce partner buyouts.

Capgemini Acquires Altran: A Closer Look

Global IT services company Capgemini acquires Altran Technologies, an engineering and R&D services firm for 3.6 billion euros (US$4.1 billion).

Accenture Acquires Australian Cybersecurity Consultancy BCT Solutions

Accenture acquires Australia’s BCT Solutions, a privately held cybersecurity and technology consultancy with a big footprint in government markets.

CompassMSP Acquires Third MSP of 2019

CompassMSP acquires GreenPoint Business Solutions. This is CompassMSP’s third managed IT services provider (MSP) buyout of 2019.

MSP Judgment Day: Ransomware Attacks Threaten Industry Credibility, Reputation

Judgment day arrives for entire MSP (managed services provider) industry: Raise your cybersecurity game vs ransomware or face credibility crisis, ChannelE2E reports.

Microphone Podcast 3

Podcast: ConnectWise CISO John Ford on Cybersecurity Risk Assessments

ConnectWise CISO John Ford discusses MSP risk assessment strategies, cybersecurity initiatiatives and such key offerings as ConnectWise Identify.