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Office 365 Performance Management: Apcela’s User Experience Pitch

Apcela launches Office 365 Accelerator — potentially improving the Microsoft SaaS suite’s performance and user experience for cloud customers.

Datadog Cloud Monitoring Gains Watchdog Machine Learning Service

Datadog Application Performance Monitoring (APM) gains Watchdog, a machine learning-based monitoring capability that automatically identifies hidden issues and anomalies in cloud-based applications.

Einstein Bots and Salesforce Service Cloud: Automated Help Desks?

New Einstein Bots for Salesforce Service Cloud reinforce the growing automation of IT service desks and help desks.

Accenture Acquires Big Data Analytics, AI Consulting Firm Kogentix

Accenture acquires Kogentix, an IT consulting firm with more than 220 big data analytics and artificial intelligence (AI) experts. Kogentix migrates legacy applications to open source platforms like Hadoop, Spark and Python.

Micro Focus Buyout of HPE Software: More Financial Turbulence

Micro Focus’s buyout of HP Enterprise software assets continues to trigger downward turbulence for shareholders. The deal’s anticipated financial benefits are running one year behind Micro Focus’s original plan, executive chairman says.

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GroundWork Unified Monitoring Extends to Microsoft Azure Cloud

GroundWork Open Source’s Monitor 7.2.1 release addresses Microsoft Azure cloud, network discovery and monitoring capabilities.

SkyKick Cloud Backup Supports Microsoft Office 365 Teams

SkyKick extends Office 365 cloud backup and recovery to support Microsoft Teams. But competition for SaaS backup services continues to intensify.

Atera RMM, PSA for MSPs Gains Live Chat Capabilities

Atera extends cloud-based PSA (professional services automation) and RMM (remote monitoring and management) platform for MSPs with Live Chat capabilities. Are chatbots next?

Salesforce Cloud Data Protection: Druva Steps Up

Druva, a cloud data protection and management company, debuts on the Salesforce AppExchange as SaaS business continuity market heats up.

ServiceNow Chatbot Service Desk: What Is It?

A closer look at ServiceNow Virtual Agent technology, and the potential implications for IT service desks from the enterprise into the midmarket and perhaps even small businesses.