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Software

IT Glue Pushes Beyond $25 Million Annual Recurring Revenue

IT Glue, which develops a documentation platform for MSPs, blows past the $25 million annual recurring revenue mark. CEO Chris Day describes what’s next.

Freshdesk Releases Service Desk, Ticketing Updates

Freshdesk Mint is an overhauled service desk platform. But does the “improved” ticketing system really make life easier for help desks?

Veeam Availability Console for MSPs: Easing DRaaS, Managed Backup Services?

New Veeam Availability Console for MSPs should help partners to manage, track & invoice for solutions like backup & Disaster Recovery as a Service (DRaaS).

Accenture Invests In Paxata for Big Data, Analytics Expertise

Accenture inks strategic alliance & minority investment in Paxata, which specializes in analytics & big data business outcomes for customers.

Quest Software Makes Unified Endpoint Management Play

Quest Software launches KACE Cloud Mobile Device Manager and updates its KACE Systems Management Appliance (SMA). Is an MSP partner push coming?

Kaseya VSA, ConnectWise Manage: Deeper RMM-PSA Integration Arrives

Kaseya VSA deepens integration with ConnectWise Manage. The takeaway: Even as MSP software industry consolidates, cross-company integrations remain key.

Human + Machine: The Robot Revolution Requires Human Design

Automated solutions by their very nature can leave customers cold unless the experience is humanized. Forrester Research shares AI guidance.

How to Attract, Hire the Best Cloud Developers

If you want to attract and retain the best developers, here are three tactical steps you can take, according to Capgemini.

Atera Bolsters MSP Software Automation, Security and Support

Atera’s PSA and RMM cloud updates for MSPs target automation, system control, security, reporting, support and more, according to the company.

Presidio Launches Software Solutions Practice

Presidio Software Solutions Practice helps customers manage cloud costs and on-premises software consumption while maximizing user outcomes.