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Software

Druva Data Management as a Service: Ideal for VMware Partners?

Druva Cloud Platform seeks partners to safeguard data across endpoint, infrastructure & cloud apps. VMware partners are especially welcome to plug in.

Can MSPs Optimize Customer and User Experiences (CX, UX)?

Most mature MSPs mastered PC & server monitoring. But what about proper application monitoring to bolster customer & user experience (CX & UX?)

KPS Acquires SAP, CRM Partner ICE Consultants

KPS AG acquires ICE Consultants Europe, an SAP partner with CRM expertise. Merger & acquisition activity among SAP application partners remains strong.

Microsoft Windows 10 Pro for Server Grade Workstations Announced

Microsoft Windows 10 Pro for Workstations sounds like the classic days of Windows NT Workstation. But is this also a potential small business server (SBS)?

More PSA Software Companies Seek MSP, IT Services Spotlight

Mavenlink, Kimble and Promys PSA each claim recent wins in the professional services automation (PSA) software market. But how big are the victories?

Kaseya Traverse 9.5 Reinforces Network, Cloud and Data Center Monitoring

Kaseya Traverse 9.5 reinforces renewed emphasis on MSP network, cloud and data center monitoring across distributed customer systems.

Accenture Acquires Two Firms for Big Data, Customer Experience Push

Accenture (ACN) acquires Search Technologies for big data analytics & Brand Learning for customer experience (CX) know-how, the global integrator confirms.

AI: Artificial Intelligence Will Fundamentally Transform Customer Service

Instead of replacing humans entirely, artificial intelligence (AI) will enhance agents’ skills & allow them to focus their attention beyond routine tasks.

Nationwide First Responder Network Set to Launch; AT&T Investing $40 Billion

FirstNet first responder broadband network will allow public safety workers to communicate via voice, text, data & video. AT&T investing $40B in build-out.

Cisco-Owned AppDynamics Revamps Channel Partner Program

Cisco Systems-owned AppDynamics overhauls its partner program, led by former Cisco Meraki Channel Chief Ghazal Asif.