Networking, MSP

Webroot Develops Automated Repair Utility for False Positive Windows Malware

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In addition to a manual fix issued Monday, April 24, Webroot has now developed an automated repair utility to fix the False Positive Windows Malware issue that surfaced earlier this week.

According to a statement from the company:

"For access to the repair utility, business customers should open a ticket with Webroot support, or reply to an existing support ticket related to this issue. 

The instructions we shared with our consumer customers yesterday are still the best solution for these users.

Our entire Webroot team has been working around-the-clock on this repair and is implementing additional safeguards to prevent this from happening in the future. We apologize to our customers affected and appreciate their patience during this challenging issue.

Mike Malloy, Executive Vice President, Products & Strategy"

Webroot developed a manual fix on Monday but MSPs have been waiting for this automated fix, which should ease multi-site updates for customers.

Joe Panettieri

Joe Panettieri is co-founder & editorial director of MSSP Alert and ChannelE2E, the two leading news & analysis sites for managed service providers in the cybersecurity market.