Home network complexity increases each day. Yesterday's networks had to support a few computers, maybe a printer here and there, or a gaming system. Now the network needs to support computers, mobile devices, streaming devices, IoT devices, cloud storage devices, and more. A small family of four people can have as many as 50 devices running through their network.Many consumers don't know where to turn for home IT and network support. Often they will contact their Internet service provider for support, only to be disappointed with limited ISP support services.Calix wants to bridge that gap by offering a new service called Calix Support Cloud.The company's goal is to improve and transform how service provider customer service representatives (CSRs) support today’s hyper-connected, device dependent subscriber. If CSPs can improve the connected home experience, service providers will likely reducing customer churn, improving subscriber satisfaction, and minimizing on-going support costs, Calix asserts.SmartCheck – The system will scan a subscribers' home network allowing CSRs to quickly identify issues with devices and analyze the health of the entire WiFi network. Recommendations engine – Support Cloud will take the data collected from the SmartCheck and provide CSRs a dashboard to flag issues and help them fix many problems like having a "slow internet" Remote support and visibility – The ability to see into a subscriber's WiFi network Support Cloud can help make CSRs more efficient, which can save the company money by eliminating the need to deploy a technician onsite.
MSP, Channel partners, Networking, Channel technologies
Calix Support Cloud Offers IT Services for Homes, Consumer Devices

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