Robotic Process Automation (RPA) platform Rewst published 50 new pre-built automations, or Crates, more than doubling the size of its Crate Marketplace, the company announced at Kaseya's DattoCon. Crates bundle all the components required to run specific automation, and MSPs can configure and implement them quickly to unlock value, the company said in a statement.
Rewst's Robotic Operations Center (ROC) builds and maintains the Crates, which are ready-to-use automations that address common use cases, such as user onboarding/offboarding, just-in-time admin access, ticket categorization, and more, Rewst said. Crates use Rewst's integrations with 40+ MSP tools and include all the necessary components (e.g., forms, triggers, templates, scripts) to run specific workflows. They can be installed by following human-readable prompts, allowing customers to get up to speed quickly while they complete onboarding and training, Rewst said in the statement.
The 50 new Crates automate workflows across several key areas, including:
- Microsoft 365 – Identify disabled users in M365 and remove them from the Global Address List; enable/disable mailbox forwarding while maintaining a comprehensive audit log in your PSA; and identify Application Registrations with expiring certificates and log tickets for remedial action.
- RMM – List all devices in your RMM, perform a software audit, and report potential issues to your PSA for manual intervention; match newly installed devices in ConnectWise Automate and move it to the correct client site; and restart agents showing as offline in ConnectWise Automate or Control but online in the other.
- PSA – Tag tickets with the user's device, pulled from the "Last Logged In" field in your PSA; process user form submissions for password resets and ensure seamless ticket documentation; and select multiple users and move them to the desired Organizational Units (OUs) directly from a PSA ticket.
- Documentation – Capture and store Rewst Org Variables in a flexible asset, ensuring an immutable audit log; create a contact and associated password in ITGlue whenever a new user is added to your system; and track key metrics for M365-enabled organizations (e.g., active users, guest accounts, licenses, privileged groups, etc.).
- Security – Match devices from SentinelOne tickets to their corresponding companies in ConnectWise Manage; check the compliance of audit logs and mailbox configurations against specific CIS controls and log a ticket for record-keeping and potential remediation; and reset the MFA method for a specified user and update the ticket.
"This influx of 50 Crates benefits both new and existing Rewst customers," said Aharon Chernin, CEO of Rewst. "The MSPs who realize the greatest ROI from Rewst take advantage of pre-built automations, while also dedicating internal resources to building their own workflows. Customers that take this approach are saving upwards of 8,000 hours per month with automation."
