IT infrastructure services provider Kyndryl today announced the availability of Kyndryl Experience Management as a Service, its digital workplace capability.Kyndryl's new Experience Management services leverage Kyndryl Vital solution design services, Kyndryl Consult consulting services and Kyndryl Bridge AIOps and automation services to assist customers with envisioning, designing, adopting, managing and continuously optimizing their technology environments, according to a statement from the company. Kydryl uses a modular implementation model to avoid locking customers into a pre-packaged solution, the company said in the statement.Experience Level Agreements (XLAs) will provide Kyndryl customers greater insight into how technology services are impacting an organization's business objectives, the company said. The new Experience Management capability was conceived and created using learning and know-how that Kyndryl digital workplace experts gained through many successful transformation projects with global customers, the company said."The one-size-fits-all approach to managing and measuring digital workplace experiences for customers no longer meets the needs of today's complex and dynamic digital businesses," said Ivan Dopplé, Kyndryl Senior Vice President, Global Digital Workplace Services Practice. "Customers want a flexible approach that is tailored to their requirements and improves their ability to manage, measure and derive value from the technology services they rely upon to achieve their business objectives."
Managed Services
Kyndryl Introduces Experience Management-as-a-Service
Today’s columnist, Peter Silbeman of Expel, says companies need to focus on how technology makes the security job easier for analysts, which leads to a better experience for everyone. (Credit: Stock Photo, Getty Images)
Sharon Florentine
Sharon is a master technology storyteller and editor with omnichannel experience: books and print magazines, digital, webcast, blogging, podcast, live events and video and associated brand-specific social media content. From 1999 to 2003, she acquired and edited technology books and certification exam prep guides.
After a year spent in publicity and editorial at mass-market book publishers, she returned to tech publishing and, since 2004, explored B2C and B2B news, issues and trends in consumer, lifestyle, software, software development, AI, ML, networks, big data, hardware, security, storage, cloud, equity, inclusion, diversity, women in tech, career development, IT management, H-1B visa issues and immigration, education, training and learning.
Her previous role was as the managing editor at Techstrong Group in charge of Cloud Native Now, DevOps.com, Security Boulevard and Techstrong ITSM and their brand-specific social media. She currently serves as editorial director for CyberRisk Alliance’s channel brands, ChannelE2E and MSSP Alert and acting editorial director for SC Media UK. Drop me a note and let’s talk!
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