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Ernst & Young (EY) has acquired Black Dot Consulting, an Australian customer experience consulting firm. Financial terms of the deal were not disclosed.This is technology M&A deal number 370 that ChannelE2E has covered so far in 2022.
Justin Grieg, EY regional consulting managing partner, OceaniaBlackdot, founded in 2001, is a customer experience consultancy that provides customer strategy, design and implementation services. Blackdot has clients in Australia, the UK, Singapore and Canada. CEO and Founder Marty Nicholas will join the EY partnership in Sydney, and 64 Blackdot staff will join EY globally. Mark Taylor, managing director, Blackdot EMEA, will join the EY partnership in the UK, the buyer indicated.The acquisition will assist EY teams in serving clients to develop and implement customer-centric growth strategies, including design, user experience, digitization, omnichannel, go-to-market and commercialization, according to EY.Justin Greig, EY regional consulting managing partner, Oceania, said:
“We are very excited to have the team from Blackdot join EY. The customer transformation capability that they bring complements our world class EY Port Jackson Partners strategy team, bringing deep growth, omni-channel, sales and marketing skills and linking perfectly with our customer research, experience, digital and data analytics capabilities. As a result, EY Australia now offers clients a market leading set of customer and growth services spanning innovation through to successful commercial execution – and further strengthens EY transformation leadership momentum.”
EY's M&A Activity
EY continues to acquire IT consulting firms that have application, cybersecurity and managed services expertise, as well as digital and customer experience expertise.Earlier this month, EY-Parthenon acquired Quantitative Scientific Solutions (QS-2) to expand its expertise in scientific, engineering and advanced analytics consulting capabilities. EY-Parthenon also acquired CMA Strategy Consulting, a U.S.-headquartered firm focused on the technology, media and telecom sectors in December 2021.Other recent EY acquisitions include:
Sharon is a master technology storyteller and editor with omnichannel experience: books and print magazines, digital, webcast, blogging, podcast, live events and video and associated brand-specific social media content. From 1999 to 2003, she acquired and edited technology books and certification exam prep guides.
After a year spent in publicity and editorial at mass-market book publishers, she returned to tech publishing and, since 2004, explored B2C and B2B news, issues and trends in consumer, lifestyle, software, software development, AI, ML, networks, big data, hardware, security, storage, cloud, equity, inclusion, diversity, women in tech, career development, IT management, H-1B visa issues and immigration, education, training and learning.
Her previous role was as the managing editor at Techstrong Group in charge of Cloud Native Now, DevOps.com, Security Boulevard and Techstrong ITSM and their brand-specific social media. She currently serves as editorial director for CyberRisk Alliance’s channel brands, ChannelE2E and MSSP Alert and acting editorial director for SC Media UK. Drop me a note and let’s talk!
