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Cognizant, ServiceNow Partner For $1B AI-Driven Automation Push

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Cognizant and ServiceNow have announced a strategic partnership with the goal of accelerating the adoption of AI-driven automation in various industries.

The collaboration aims to build a combined $1 billion business for both companies by leveraging Cognizant's industry expertise and AI solutions, integrated with ServiceNow's intelligent platform for end-to-end digital transformation, the companies said.

As part of this partnership, Cognizant has formed the ServiceNow Business Group, which will bring to market AI-powered, integrated offerings designed to deliver next-generation, cost-optimized solutions for clients. The focus will be on addressing key challenges faced by organizations, such as rising costs, growing tech debt, manual processes, and sub-optimal customer experiences, the company said.

Cognizant, ServiceNow Collaboration to Drive Improvements

The companies say the collaboration will drive improvements in three areas:

  1. Enriched operational effectiveness – reimagined managed services to improve the effectiveness of IT and promote business stability.
  2. Enhanced experience – powered by the Cognizant Neuro suite of AI-led platforms to transform siloed customer, employee and business experiences to a unified, total experience.
  3. Expedited innovation – leveraging the power of Cognizant domain IP and ServiceNow industry solutions to allow faster innovation and time to market.

Cognizant and ServiceNow Partnership: Executive Commentary

Ravi Kumar S, CEO, Cognizant
Ravi Kumar S, CEO, Cognizant

Ravi Kumar S, CEO, Cognizant, commented:

"Across sectors, firms strive to improve their competitiveness, optimize operations, and deliver better overall experiences, but face challenges around platform silos and intensive, manual workflows. Cognizant and ServiceNow are well-positioned to address these challenges through the combination of our deep industry expertise, enterprise AI solutions and ServiceNow's powerful platform, delivering innovative, cost-effective solutions that enhance the value of our clients’ products and services to their end customers."

Bill McDermott, chairman and CEO, ServiceNow, said:

"Every CEO is in an innovation race right now. The winners will embrace AI-led transformation to reinvent how they do business. By combining the power of Cognizant's solutions and services with the intelligent platform for end-to-end digital transformation, we will accelerate automation to solve our customers' toughest challenges. This means organizations in every industry from healthcare and life sciences to financial services, can keep pace in this ever-changing environment.”

The Cognizant ServiceNow Business Group represents a significant expansion of the decade-long relationship between the two companies. The group will offer integrated solutions designed to solve complex problems, automate operations, and enhance employee and end-customer experiences through the use of AI.