MSP Expertise: Amazon Connect, Cloud Contact Center & Managed Cybersecurity
The CloudHesive-Dextr deal provides customers with agent management, contact center operations, and reporting capabilities for their Amazon Connect deployments, the buyer said. CloudHesive, is based in Fort Lauderdale, Florida, with offices in Norfolk, Virginia, Santiago, Chile, and Buenos Aires, Argentina. The company, founded in 2014, has 83 employees listed on LinkedIn.CloudHesive AWS Competencies and Specializations include:AWS Contact Center Software Expertise: Executive Perspectives
In a prepared statement about the deal, CloudHesive CEO Jim Walker said:“We’re excited to bring the Dextr cloud platform into the CloudHesive portfolio. We can offer a truly unparalleled customer contact experience platform for our customers combining Dextr with our expertise in consulting and managed services for Amazon Connect and our Customer Connect software-as-a-service platform.”
“CloudHesive’s status as an AWS Premier partner, excellent reputation, extensive footprint across the US and LATAM regions, and their deep knowledge and expertise with Amazon Connect make them the perfect choice to take Dextr to the next level. They’re a true leader and innovator in the cloud contact center space.”