NinjaOne aims to help IT teams and MSPs reduce overspending, surface hidden risk, and turn asset data into day-to-day operational insight rather than a periodic inventory exercise.
With more than 20 feature retirements coming in MS365 in 2026, MSPs and other channel partners will likely be spending a lot of time assisting customers through the transitions.
As MSPs push to scale without adding headcount, documentation is shifting from a static reference tool to live operational infrastructure. AI-native platforms are driving that change.
ConnectWise’s acquisition of zofiQ brings agentic AI directly into PSA workflows, signaling a shift toward autonomous service delivery that helps MSPs scale operations without adding headcount.
The new integration helps IT teams and MSPs reduce manual validation, align IT and security workflows, and act on live endpoint data without leaving ServiceNow.
