XTIVIA has partnered with Xurrent to bring a new AI-based service and operations management platform to customers through its RightStar practice. The focus is on helping IT teams work in a more connected way, remove process bottlenecks, and move toward more structured and mature service delivery. The offering combines the platform with consulting, rollout, and ongoing support.RightStar will guide customers from the early planning stage through implementation. This includes advising organizations that are moving away from legacy ITSM tools, defining the transformation roadmap, and deploying the platform based on how each IT environment operates. The work also covers workflow setup, automation, and secure collaboration across teams.Support continues after deployment through remote administration and U.S.-based services. This allows internal IT teams to spend less time managing the system and more time improving service quality and introducing new initiatives. The model is built around steady adoption and consistent performance rather than a one-time rollout.The partnership adds an AI-native platform to XTIVIA’s ITSM portfolio while giving customers a single engagement that covers strategy, delivery, and long-term operations. The emphasis is on practical outcomes, better coordination between teams, and stable service management as organizations modernize their environments.
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