IT management

As an MSP (managed services provider), should you build your NOC (network operations center) in-house or outsource the NOC to a third-party?

Field service management and visualization technologies are evolving to improve customer experiences (CX). Forrester Research explains how.

The ConnectWise-Arrow relationship furthers ConnectWise's partnerships with multiple distributors. And in a way ConnectWise itself is a distributor.

Hyperconverged infrastructure (HCI) like Nutanix (built on virtualized servers, storage & networking) requires new types of backup, Comtrade asserts.

Dimension Data launches Apple iOS device management and security services for corporate iPhone and iPad customers. Dimension Data's Joe Manuele explains.

User-centric companies & social networks like Salesforce, Facebook, Amazon, and Netflix make existing services accessible through APIs, to great success.

Nerdio for Azure (NFA) could help channel partners -- VARs, MSPs and CSPs -- to migrate, monitor and manage customer workloads in Microsoft's Azure cloud.