IT management

Network Solutions & Technology (NST) acquires Cisco Systems & Microsoft partner Urban Digital Solutions (UDS), uniting two MSPs from Long Island, New York.

Ntiva, a managed IT services provider (MSP) offering cloud & cybersecurity solutions, buys Diverse Technology Solutions (DTS). That's Ntiva's sixth MSP acquisitions in three years.

Splunk security and analytics partner Keyes Information Technology (KIT) acquires Website design specialist WayNorth LLC.

As artificial intelligence (AI) increasingly automates routine tasks, here's how to empower customer service agents going forward, Forrester Research asserts.

GrowthOps acquires ServiceNow partner Entrago for IT service management (ITSM) expansion across Australia and Asia-Pacific region.

Bain Capital Double Impact acquires majority stake in Rural Sourcing, an IT services and software development firm.

New York City-based managed IT solutions provider BCM One attacts private equity investment and acquires Siptrunk.

Electric builds chat bots & automated systems to disrupt traditional managed services providers (MSPs). Venture capitalists bet $38 million on the MSP disruption strategy.