As artificial intelligence (AI) increasingly automates routine tasks, here's how to empower customer service agents going forward, Forrester Research asserts.
Fleetsmith, which provides Apple macOS & iOS device management software, raises $30 million in Series B funding. Fleetsmith, Jamf & Addigy each pursue Mac management customers.
Coretelligent, backed by private equity firm VSS, acquired Duluth, Georgia-based MSP United Technology Group (UTG). FOCUS acted as financial advisor to UTG on the deal.
Park Place Technologies acquires MCSA Group, an IT services & solutions provider. The companies will focus on third party data center hardware maintenance.
NTT Data Services acquires Cognosante Consulting, a health information technology solutions and services provider for federal and state health agencies.
CrowdStrike hires McAfee veteran Fernando Quintero as VP of Latin America amid artificial intelligence, endpoint protection & cybersecurity partner push.
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