Zendesk acquires FutureSimple Inc. and Base, a small business salesforce automation software platform, CEO Mikkel Svane confirms. The move further blurs the line between IT service management (ITSM) and sales team automation.
Cisco Systems names Ruba Borno as VP and GM, Managed Services, the networking giant confirms to ChannelE2E. Meanwhile, Cisco's SMB managed services partner push also accelerates.
Roughly 43 percent of the fast-growing Docker container monitoring market will be up for grabs over the next year, according to CA Technologies and Gatepoint Research. Here's how MSPs can get started.
ServiceNow London more deeply integrates chatbot automation with IT service management (ITSM). Will the technology filter down to MSPs, help desks and ticketing systems in the SMB sector?
Dell Technologies increases its revenue estimates for the rest of fiscal 2019, suggesting the data center hardware giant is gaining momentum ahead of Dell's proposed ownership shift to public markets.
Two Kentucky office supply companies with some Canon managed print services expertise are merging. Kerr Office Group and Office Environment Company combine businesses.
Atlassian is acquiring OpsGenie for $295 million, potentially setting the stage for competition against ServiceNow in the IT service management (ITSM) and incident response software markets.
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