Zendesk acquires Smooch for omnichannel communications platform that works with WhatsApp, WeChat, email, SMS & more. $ZEN counters ServiceNow & Salesforce.
Apptio, owned by Vista Equity Partners, buys Cloudability for multi-cloud cost management across Amazon Web Services (AWS), Microsoft Azure & Google Cloud Platform.
FirstLight, a fiber-optic, Internet, data center, cloud, and voice services provider, acquires Maine Fiber Company (MFC). Canadian network push expected.