The global field service management (FSM) software market is set to enjoy an 11.3 compound annual growth rate (CAGR) from 2016 through 2020, according to Technavio.
Field Service Management software enables the scheduling, allocating, and dispatching technicians for field work, and remotely locating, tracking, and managing the staff and processes, Technavio notes. Ideally, FSM allows organizations to recognize and address revenue-generating opportunities, the research says. It also helps to assign the right technicians to the right customer needs, while reducing the time for solving the problems, Technavio asserts.
Much of the FSM market growth, no doubt, involves customers extending cloud-based FSM platforms out to smartphones and tablets.
ChannelE2E says: A subset of the overall FSM market involves VARs, MSPs, IT service providers and their various truck rolls to customer sites. In some ways, PSA software from Autotask and ConnectWise (among others) closely aligns with the FSM market growth.
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