Channel technologies, MSP

NinjaMSP: RMM Updates, Expanded Distribution Partnerships

John Reumann
John Reumann

NinjaMSP, the upstart provider of RMM (remote monitoring and management) and other software tools for MSPs, has delivered multiple code updates and expanded distribution deals, VP of Business Development John Reumann confirms.

Among the version 2.12 enhancements:

  • Improved Systray Icon setup and deployment: Allows users to set the organizations they want to enable the system tray functionality directly within the Branding screen via a new "Deploy" option.
  • Command Line Interface (CLI): This includes custom permission settings per-user! Also, the CLI allow users to open a command prompt from the console.

 Also, a release earlier this month (version 2.11) featured:

  • The ability for MSPs to deploy systray icon with their own logo and info;
  • “SOS” button so users can ask for help easily;
  • Customize your own “toolkit” to help with troubleshooting; and
  • Launch and execute commands

NinjaMSP Distribution Deals

 On the distribution front, NinjaMSP has been building and expanding its relationships worldwide. Key examples include: 

  • UK/Ireland: A growing deal with Zedsphere (also a Webroot Partner).
  • EMEA: Portland EU appears to be switching its focus from rival RMM tools toward NinjaMSP.
  • South Africa: Working closely with Corex, which also runs Ninja internally.
  • APAC: EMT is also working more closely with NinjaMSP, the RMM company claims.

NinjaMSP Market Adoption

No doubt, the RMM software market is packed with entrenched rivals and promising upstarts. But NinjaMSP seems to be carving quite a niche for itself.

As of February 2017, roughly 1,000 MSPs were running Ninja's cloud-based RMM (remote monitoring and management) platform. The key to fast adoption: Ease of deployment and overall customer experience, the company claims.

NinjaMSP’s team includes Dell and PacketTrap veterans, many of whom have strong reputations in the MSP market. NinjaMSP has raised about $4 million to $5 million in seed and early Series A funding. The company was nearly break-even in February, and apparently has self-funding plans for the long haul.



Joe Panettieri

Joe Panettieri is co-founder & editorial director of MSSP Alert and ChannelE2E, the two leading news & analysis sites for managed service providers in the cybersecurity market.