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New Relic Blends Artificial Intelligence, Cloud Monitoring; Updates Partner Program

New Relic CEO Lew Cirne
Video Interview: CEO Lew Cirne explains New Relic value to MSPs

New Relic has launched New Relic Applied Intelligence (NRAI), an artificial intelligence expansion for the company's cloud monitoring platform. If the capabilities work as advertised, MSPs and partners could gain new ways to more effectively monitor cloud infrastructure and applications.

The NRAI capabilities have three core components:

  • Radar is a customizable feed for engineers and operations teams. The tool analyzes the data to identify patterns and potential issues while providing actionable ways to resolve the issues. New Relic asserts that the tool is able to learn from user engagement and actions to improve itself and provide relevant recommendations.
  • NRQL Baseline Alerting allows customers to set threshold alerting conditions. With AI capabilities, the service allows users to set alert conditions, which are modeled from historic application metric data.
  • New Relic APM Error Profiles uses statistical measures to analyze the attributes of an alert and compare it with historical cases, highlighting anything new or unusual. The company says this feature enables DevOps teams to understand the cause of an error, where to focus their attention, and prioritize resolving the error.

New Relic first touted NRAI and Radar at last year’s FutureStack conferences. At the time, the offering was dubbed Project Seymour.

New Relic Partner Program

New Relic also updated the company’s partner efforts -- driven by the Navigators Partner Program. The big focus: Helping partners with their customers’ cloud migration and digital transformation projects, the company said in a prepared statement.

The Partner Program has two levels, Advanced and Community. For a select group of Advanced partners, New Relic will offer customized training programs, inclusion in regional sales kickoffs, and preferred pricing. Every partner will be able to utilize:

  • Cloud migration best practices and tailored dashboards
  • Enhanced revenue sharing for resellers
  • New training and enablement offerings
  • Go-to- market programs

New Relic Alternatives

Datadog’s John Gray

San Francisco-based New Relic opened its doors in 2008 to offer application performance monitoring (APM) as a purely SaaS product. Since then, the company has expanded to infrastructure monitoring while competitors like the privately-owned Datadog have moved in the opposite direction -- extending from infrastructure to APM. The company also faces competition from Cisco’s AppDynamics.

Many traditional MSPs have been slow to embrace APM and cloud infrastructure monitoring. Datadog recently pulled in John Gray as senior vice president of alliances to help push adoption. Gray was previously at New Relic.