ChannelE2E Perspectives columns are written by trusted members of the managed services, value-added reseller and solution provider channels.COMMENTARY: Co-managed IT support and services have gained significant traction in recent years. One primary reason is the sheer number of employees working from anywhere, including the office. Today’s hybrid workforce has made it harder for internal IT departments to protect and securely manage the workforce proactively. It’s also introduced the need for more automation, controls, and processes and heightened the importance of cybersecurity and compliance. As a result, corporate “IT insiders” are desperately seeking reinforcements to help share or carry the load and responsibility, especially when implementing additional data and security measures. Layer on the increased interest and use of AI by corporations and their teams, and you’ve got a perfect storm of opportunity for MSPs with co-managed services at the ready.
Making the Case for Co-Managed IT
Co-managed IT is a hybrid approach where internal IT staff work in tandem with external MSPs to manage an organization’s IT infrastructure. This model offers flexibility, scalability, and access to specialized knowledge that might be beyond the scope of an in-house team alone. By leveraging the combined strengths of both parties, businesses can ensure robust, efficient, and cost-effective IT management.Co-managed frees up the in-house team to focus on the everyday needs of the business and the team, while the MSP or IT service provider conducts the security audits and advises on better practices and compliance. To make the business case, let’s discuss what the MSP needs to create its own co-managed playbook and explore the benefits for both parties.Focus is a key benefit to co-managed IT for both the MSP and the corporate IT team. Additional value MSPs can share with prospects and clients include:- Enhanced Expertise and Resources: MSPs bring specialized skills and knowledge, providing access to the latest technologies and best practices. This expertise complements the internal team’s understanding of the company’s unique needs and goals.
- Scalability and Flexibility: Co-managed IT allows businesses to scale their IT resources up or down based on demand. This flexibility is crucial for growing companies or those with fluctuating IT needs.
- Cost Efficiency: By outsourcing specific functions to MSPs, organizations can reduce the costs associated with hiring and training new staff, maintaining hardware, and managing software licenses.
- Focus on Core Business Functions: With the support of MSPs, internal IT teams can focus on strategic initiatives and core business functions, driving innovation and growth.