What do enterprise CIOs (chief information officers) and IT decision makers want from their MSPs? Some answers surfaced in a recent Apps Associates survey.First, a little background. Apps Associates is a Top 200 Public Cloud MSP for 2019. The company is an enterprise-class MSP focused on cloud database migrations and managed services wrapped around Amazon Web Services (AWS), Oracle, Salesforce and NetSuite deployments. The company is owned by BV Investment Partners, a private equity firm.Apps Associates recently surveyed 300 IT decision makers and CIOs at companies that have $100 million to $5 billion in annual revenues. Those companies also run Oracle for their primary business applications.Almost nine out of ten respondents indicate an MSP partnership would help them better secure the enterprise (86%), improve cloud consumption (86%), and position the IT team to focus more on critical corporate initiatives (86%). More than four out of five respondents say an MSP could help the organization reduce TCO (84%), aid in the successful migration to the cloud (84%) and simplify the complexity of a hybrid/multi-cloud environment (83%). IT decision makers (ITDMs) who confirmed their company had never worked with an MSP were much more likely to report staffing problems, with seven out of ten (73%) responding that their IT team was either not fully staffed or had experienced staffing issues. In comparison, among enterprises who use an MSP, only two out of ten (20%) report staffing challenges. When asked about the business factors preventing ITDMs from getting maximum value out of their Oracle applications, the most popular response was security update complexity (46%). Three out of five (60%) ITDMs say their company has made IT projects aligned with security their top priority. MSPs can also help customers with rising licensing costs (41%) and licensing compliance (39%). Nearly one-third (29%) say the business factor preventing them from getting maximum value from their Oracle applications is release management uncertainty, while almost the same percentage (28%) say there is uncertainty around deploying new functionality. A great majority of ITDMs (80%) believe an Oracle audit is likely, and that having an MSP positioned alongside their organization could help with negotiating more favorable terms with Oracle (82%).
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What Enterprise CIOs Want From Cloud MSPs in 2020

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