Outsourced Help Desks and NOCs for MSPs: The competition
The GMS acquisition essentially positions Sherweb vs. such rivals as IT By Design and ConnectWise Expert Services (formerly Continuum). Additional players in the market include:- Collabrance (a GreatAmerica company);
- Commodo;
- Inbay;
- Jolera
- Kaseya NOC Services;
- Live Virtual Help Desk; and
- Uptime Solutions.
- (Whom did we miss? Email me: [email protected])
Sherweb Acquires GMS Live Expert: Executive Perspectives
“Joining forces with GMS adds a lot of value to Sherweb’s offering. We’re continuously looking to add new services that will provide partners with opportunities and resources. By giving MSPs the ability to send support tickets 24/7 directly to a trusted North American partner for first line response and escalation, we’re transforming the way they’re able to scale their capacity and capability.
By leveraging our in-house expertise and infrastructure, partners will be able to reduce overall operating costs, streamline operations and focus entirely on building and providing a compelling managed service offering. Operational effectiveness and cloud expertise are two of the central pillars of our partner program, with the help of GMS we’ll now be able to add even more value to these areas of our business.”
“I’m incredibly proud of what my team has accomplished over the past 20 years and am looking forward to following their continued success with the Sherweb family.”
