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Live Blog: ServiceNow Knowledge 2019 News

ServiceNow Knowledge 2019 has attracted more than 20,000 customers and partners this week in Las Vegas. Among the key developments: A new partner program; a big relationship with Google Cloud; a major push into financial departments with Deloitte; and plenty more.

Stay tuned to this live blog for the latest news and analysis at the conference. The updates so far include:

1. Momentum: ServiceNow’s first quarter revenues were $788.9 million, up 34 percent vs. the corresponding quarter last year. The revenues, revealed in April 2019, were roughly $43 million higher than Wall Street expected, according to SeekingAlpha. The ITSM software company’s net loss was $1.5 million for the quarter.

ServiceNow CEO John Donahoe

ServiceNow SVP David Parsons

2. ServiceNow Partner Strategy: CEO John Donahoe bet ServiceNow’s partner strategy on David Parsons, a VMware veteran who joined ServiceNow as senior VP, global alliances and channel ecosystem, in October 2018. Donahoe praised Parsons during the company’s April 2019 earnings call. We’ll share updates directly from Parsons in the days ahead.

3. Partner Honor Part One: Linium, a Ness Digital Engineering Company and IT consulting firm, is a 2019 ServiceNow Americas IT Workflow Partner of the Year.

4. Partner Honor Part Two: Ventech Solutions, a healthcare solutions provider, has achieved the ServiceNow Bronze Sales and Services Partner designation.

5, Partner Expansion: Crossfuze, a ServiceNow Gold Partner, has expanded its fixed-price, accelerated implementation services to encompass ServiceNow Project Portfolio Management (PPM) and Software Asset Management (SAM).

6. Cloud Aggregation Service: Alcor Solutions Inc. is launching a cloud aggregator application at the conference. Alcor is a Gold Sales and Services ServiceNow partner, an AWS standard consulting partner, and an Oracle Gold partner. The company also works with Microsoft, Salesforce, FireEye and more.

7. Artificial Intelligence: Attivio and INRY are partnering to deploy AI-driven ServiceNow applications for end-customers.

8. ServiceNow in the SMB Market: During the April 2019 earnings call, ServiceNow’s executive team downplayed any chance the company would focus on the SMB market. The enterprise and upper midmarket dominate the company’s time. We’ll be watching to see if partners like CareWorx Fully Managed (see item 9 below) take ServiceNow down-market…

Former IT Glue CEO Chris Day

CareWorx CEO Mark Scott

9. MSP Business Models: Keep a close eye on CareWorx Fully Managed — a combination MSP formed through the December 2018 merger of CareWorx and Fully Managed. Several key industry veterans are associated with both companies, including:

  • Former IT Glue CEO Chris Day, an investor in Fully Managed;
  • Yogapedia CEO Sharleen Oborowsky, a director and co-founder at Fully Managed; and
  • CareWorx CEO Mark Scott, formerly CEO and co-founder of N-able Technologies, which SolarWinds acquired around 2010.

SolarWinds CEO Kevin Thompson

While Fully Managed is a traditional MSP, CareWorx offers managed IT services to senior care facilities. The company also partners with both ServiceWorks and SolarWinds — two software firms that are heading for an ITSM showdown (see next item).

10. ITSM –  SolarWinds vs. ServiceNow: SolarWinds plans to launch SolarWinds Service Desk in the second quarter of 2019, with the intention of “disrupting” the ITSM market, according to CEO Kevin Thompson. ChannelE2E expects it to be a head-on counter to ServiceNow, though SolarWinds Service Desk will also go down-market into small businesses.

11. ServiceNow Managed Services: Stefanini, a $1 billion global IT provider, will discuss TotalCare, a long term managed service that maintains ServiceNow deployments for customers.

12. ServiceNow in Financial Departments: Chief Product Officer CJ Desai offers these teaser alerts.

13. ServiceNow and Google Cloud: A new strategic partnership emerges. And it has a $10 billion revenue goal

14. Global Partner Strategy: The full details are here, including a Deloitte partnership.

15. Cybersecurity Integration: Tenable announced an enhanced integration with ServiceNow to help shared customers improve their vulnerability prioritization and remediation programs. The move will help customers to avoid so-called vulnerability overload. The effort includes Vulnerability Priority Ratings (VPR) as part of Predictive Prioritization technology, Tenable says.

15. Digital Workflows Vision: Here’s where ServiceNow  is heading next, according to CEO and President John Donahoe.

16. New Partner – Europe: Exception, a UK-based IT solutions provider, has joined the  ServiceNow Partner Program. Exception also provides solutions for Agile Software Development, DevOps, Cloud Technologies and Program & Assurance Services.

17. Four Predictions on Innovation: ServiceNow Chief Innovation Officer Dave Wright, shares them here.

18. Digital Workflows vs. Antiquated Processes: Senior Vice President of IT Workflows at ServiceNow, Pablo Stern, published this Q&A about how companies are disrupting old ways of working by leveraging digital workflows to replace inefficient processes.

19. More Updates: Got news to share from the conference? Email me the details (Joe@AfterNines.com) and we’ll potentially mention it as we continue updates to this blog.

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