ServiceNow Acquires Lightstep: Potential ITSM and APM Synergies Explained
Fast forward to present day. Lightstep's software provides application monitoring and observability capabilities to DevOps teams, the company says. Key Lightstep customers include GitHub, Spotify, and Twilio, the seller adds.Lightstep, founded in 2015 and based San Francisco, is led by CEO Ben Sigelman, COO Ben Cronin, and Chief Architect Daniel Spoonhower. Lightstep team members include Google veterans who co-created both the OpenTracing and OpenTelemetry open-source projects, the seller says.The ServiceNow-Lightstep deal will allow customers to "more easily monitor and respond to critical signals and indicators of software health using Lightstep’s capabilities with ServiceNow’s IT workflow solutions," the buyer says.ServiceNow Acquires Lightstep: Executive Perspectives
“Companies are betting on going digital in order to thrive in the 21st century, but the transition is often challenging to navigate. With Lightstep, ServiceNow will transform how software solutions are delivered to customers. This will ultimately make it easier for customers to innovate quickly. Now they'll be able to build and operate their software faster than ever before and take the new era of work head on with confidence.”
“Today, observability primarily benefits the DevOps teams that build and operate mission-critical apps. We've always believed that the value of observability should extend across the entire enterprise, providing greater clarity and confidence to every team involved in these modern, digital businesses. By joining ServiceNow, together we will realize that vision for our customers and help transform the world of work in the process – and we couldn't be more excited about it.”
