Promys PSA Quietly Growing 35 Percent+ Per Year

Jim Barnet

In the highly fragmented professional services automation software market, Promys PSA is growing 35 percent to 40 percent per year, according to Director of Sales and Marketing Jim Barnet.

The company, which spun off from a Cisco Systems Gold Partner in 2003, has spent recent years rewriting and then polishing its cloud-based software platform. This wasn’t your traditional shift from client-server code base to SaaS. Promys has a lengthy history in the cloud. But the company moved to a modern HTML5 design around 2015, and spent 2016 migrating customers to the new platform.

The heavy lifting, in terms of a platform rewrite and customer migrations, is done. Now, Promys is out to onboard more MSPs, IT consultants and service providers onto the platform.

Admittedly, rival PSA platforms like Autotask and ConnectWise Manage have more mind share and market share in the IT service provider sector. Plus, both Autotask and ConnectWise now offer comprehensive suites that extend from PSA to RMM (remote monitoring and management) capabilities. Autotask also has endpoint backup, while ConnectWise extends into the sales quoting and proposal software.

Promys: Multiple Use Cases

Still, Promys isn’t a one-product wonder. Rather, Promys is a full-blown platform — extending from PSA to help desk management, project management, time and billing, CRM & quoting, service contracts and more,¬†Barnet asserts.

The software has a long history addressing systems integrator needs. More recent enhancements address subscription and recurring billing, MSP profitability tracking and more. Instead of creating silos of information, the enhancements ensure information flows logically across MSP contracts, subscription services and project-oriented tasks to measure a company’s true profitability in real time.

Integrations are also surfacing. It sounds like a Continuum RMM connection is imminent, and a Ninja integration may surface this year, pundits suggest.¬†Also, keep an eye on Promys’s work with Microsoft Power BI, which could make for some interesting business intelligence and user-defined, self-service reporting capabilities.

Expanding its Niche

Promys doesn’t claim to be a powerhouse. The 35-person company will need to pick its fights and target markets carefully. Aside from the usual rivals, upstarts and giants also pose potential threats. Names like Atera (cloud-based PSA and RMM) and ServiceNow (IT service management) are popping up from below and above. And the are dozens of additional PSA options for IT service providers. Pure-play PSA upstarts like Computicate also are on the scene.

Promys doesn’t disclose financials. But the business, now about 20 years old, sounds like it’s growing 35 to 40 percent per year. And that suggests the HTML5 release has, indeed, been catching on.

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    Jim Barnet:

    Thank you for the article Joe.

    Since Promys rolled out our completely re-written HTML5 solution a couple years ago, we’ve received lots of compliments about how easy and user friendly our UI is for both Windows & Apple devices. Promys has always been strong in the traditional channel partner and systems integrator space, but we realized if we wanted to appeal to MSP’s then we needed to roll out strong recurring billing and Managed Services contract profitability tracking functionality, which we’ve done in the last 12 months. Now we’re rolling out our RMM integrations with Continuum and others as the last step to providing a strong PSA/business software solution for MSP’s.

    This puts us in a position where we can now provide our customers with a PSA platform that is equally strong at managing both Project based work and Managed Services/Subscriptions in a single platform. Having a strong CRM and built in quoting doesn’t hurt either.

    As you outlined in your article, there are a variety of PSA options out there. If you’ve never heard of Promys it might be interesting to check us out on some of the software review sites like Capterra, GetApp, MSPComparison and G2 Crowd. You may be surprised at which PSA’s are the most highly reviewed and rated.

    Thanks again for providing your readers with a little more information about Promys Joe. We expect to have some more interesting news to share in the coming months.

    Jim Barnet
    Promys PSA
    Director Sales & Marketing
    Tel: 905-847-6539, ext. 2972
    Cell: 647-239-2942
    [email protected]
    t: @PROMYS_PSA

      Joe Panettieri:


      Thanks for continued updates and briefings. I look forward to hearing more.

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