20 PSA Software Tools, Alternatives for MSPs & VARs
As a managed services provider, you know the basics: You need PSA (professional services automation), RMM (remote monitoring and management) and other automation tools to boost customer service, drive down costs and increase your profit margins.
Here’s a look at 20 PSA software and cloud platforms that we’ve tracked over the years, along with some anecdotes about where they potentially fit in the MSP and IT services provider markets.
20 PSA Software Tools for MSPs, VARs
1. Accelo (formerly Affinity Live): As of early 2016, Accelo had quietly integrate its PSA platform with Continuum, Kaseya and Logicnow — three well-known providers of RMM software for MSPs. Accelo has a growing focus on IT service providers, though I don’t have a feel for the company’s overall following among MSPs and VARs.
2. Atera: Atera’s roots stretch back to 2011, when the company began writing code for its cloud-based RMM platform. From the start, Atera also planned to include PSA functionality in the offering. That code began to take shape in 2013. Fast forward to present day and the company offers a blended PSA-RMM platform — hosted in Microsoft Azure.
3. Autotask: Widely considered one of the top-two PSA providers to MSPs and IT service providers (the other is ConnectWise). Owned by a private equity firm, Autotask spent recent years localizing its cloud software for IT service providers worldwide. The company has also acquired RMM and file sync and sharing tools.
4. ChangePoint: Changepoint is a provider of project and portfolio management (PPM), IT portfolio analysis (IIPA), and professional services automation (PSA) applications to more than 750 global customers. Large technology businesses like IBM, Microsoft and Oracle run ChangePoint’s business management software. However, we haven’t heard about adoption among MSPs and VARs.
5. ConnectWise: Widely considered one of the top-two PSA providers to MSPs and IT service providers (the other is Autotask). ConnectWise set the early pace for PSA-RMM integration, acquiring multiple IT automation tools that now form the ConnectWise Business Suite. The company co-founders got their start in the IT services market, supporting customers in Tampa, Fla.
6. FinancialForce.com: FinancialForce, which makes an ERP suite for the Salesforce.com cloud ecosystem, now has more than 1,000 customers and subscription revenue grew roughly 60 percent in 2015. Take a closer look at the ERP suite, and it includes an increasingly popular professional services automation (PSA) platform. A healthy list of IT service providers now run FinancialForce.
7. HarmonyPSA: Based in London, HarmonyPSA positions itself as an all-in-one platform. MSPs don’t need to buy add-on PSA modules because pricing covers the entire platform. However, the company doesn’t publicly publish that pricing information. And we don’t have a feel for HarmonyPSA’s installed base.
8. Karisoft: The company’s founders are IT service provider veterans who ultimately wanted to build a better mouse trap in the PSA market. Karisoft’s flagship offering, IT Pro Dashboard, specifically targets IT service providers. Adopters include MSPs, though we don’t know how big the installed base is.
9. Kaseya Business Management Solution (BMS): Kaseya extended beyond RMM in 2015 and acquired Vorex, a niche supplier of PSA. CEO Fred Voccola insists MSPs should pay less for PSA, and Kaseya BMS certainly has some adopters in the PSA market. But we haven’t seen it truly “disrupt” the PSA market.
10. Krow Software: Krow makes Project and PSA software specifically for Salesforce.com. We haven’t seen a specific IT services-centric sales push, however.