One of the biggest challenges that MSPs face is managing multiple clients at once, which often leads to messy endpoint work. From patching, deploying, and running software, managing users and the multiple devices they use means repetitive work across multiple and different customer environments. The hardest part is when clients add more devices and expect stronger security measures. This requires MSPs to find easier ways to keep that work consistent without adding more manual effort.
This is what
PDQ is focusing on. PDQ has expanded
PDQ Connect with new capabilities built for managed service providers, giving MSPs more control over endpoint management across multiple client environments. The update includes multitenant architecture, centralized user management, reusable packages, and global deployment scripts. PDQ also added integrations with Freshworks, Jira, and Zapier, with HaloPSA integration planned for a future release.
Why PDQ Is Focusing on MSP Endpoint Work
PDQ’s multitenant architecture is designed to give MSPs a single place to manage client environments without constant switching between separate systems. Centralized user management gives teams more consistent oversight, while reusable packages and global scripts make it easier to apply standard configurations across customers.
Endpoint management is becoming more tied to service quality and security outcomes. MSPs are under pressure to keep devices patched, reduce vulnerabilities, and prove they can manage distributed environments at scale. The more manual the process, the harder it becomes.
Austin Bagley, director of PMM for PDQ, told ChannelE2E that the company’s approach is centered on a common operational gap for MSPs: endpoint patching and vulnerability remediation.
“PDQ turns a classic blind spot for MSPs, endpoint patching and vulnerability remediation, into something simple, secure, and pretty damn quick,” Bagley said.
That includes immediate deployment feedback, so MSPs can see which vulnerabilities have been patched across client fleets. Bagley also pointed to PDQ’s expert-built packages for operating systems and third-party software, which are validated and customized for work environments, with QA tests, security scans, bloatware removal, and silent installs included.
According to Bagley, those packages are typically available less than four hours after the vendor releases. He also said MSPs have reported becoming operational with PDQ in hours, compared with other vendor onboarding processes that required bootcamps and took weeks to complete.
How PDQ Connect Fits Into MSP Workflows
Endpoint management does not sit off to the side of service delivery. It feeds into tickets, customer response, device visibility, patch reporting and technician workload. If technicians can act from the tools they already use, there are fewer handoffs and less context switching. PDQ is also connecting endpoint execution more closely with the tools MSPs already use to manage service work.
“Many MSPs rely on tickets as the center of their operation,” Bagley said. “That’s why we've invested in our recent Freshworks, Jira, Zapier, and upcoming HaloPSA integrations so techs and help desk reps at MSPs can deploy software, remote access, and see device details in the same tools they use to respond to their customers.”
Where MSPs May See Impact First
PDQ said current MSP customers are already reporting operational gains. One MSP customer reported a 25% increase in profit after switching to PDQ, while another maintained a 95% patch compliance rate across thousands of devices.
Bagley said the first benefit many MSPs see is time savings. “Aside from delivering patching that just works how it should, many MSPs find immediate value in the time savings PDQ Connect provides,” Bagley said. “AnTek Solutions has been able to save between 8-10 hours weekly, which has yielded over 20% increase in revenue without adding incremental headcount.”
Emily Glass, who was recently appointed to PDQ’s board of directors, said the company’s MSP direction is tied to security and scale.
“The addition of multitenancy allows MSPs to protect clients at scale,” Glass said. “When the threat landscape moves this fast, purpose-built tools are the only way to ensure operational security. PDQ remains hyper-focused on patching, vulnerability management, and automation, ensuring we remain at the forefront of emerging security threats.”
PDQ is also planning additional MSP-focused updates, including HaloPSA integration, Windows OS patching, reboot management, software policies, and macOS management enhancements. Endpoint management affects patch compliance, customer reporting, technician workload, service consistency, and profitability. PDQ’s latest updates are aimed at making that work easier to standardize as MSPs support more clients and more devices.
